MyHeritage: Family Tree & DNA

Bait and switch. It says it is a free app but in order to find any info that might already be available you have to pay $110. Update after their response : sure you can input info, that I assume other people can access. BUT, if you want to follow any links, you have to subscribe. No links or matches that were suggested to me were available without subscription. BTW Familysearch actually is a free site that is very useful.

Non-existant customer service. It's a total lie that they have 24-hr support. The call cuts off no matter what you choose. In fact, to purchase a sub, they require your account number -- how ridiculous is that!! Absolute rip-off: Even when I upgraded to the 2nd level, everything they sent me needed a further upgrade to access the data, and so on!!!

I just logged in after 3 or 4 years of not checking it and found out that someone has accessed my account and tampered with the information!! They even changed MY NAME to something derogatory!! I'm pretty sure I know who's behind it. There's a pretty narrow list of suspects. But I sure hope that they can track down who did it and how they hacked my account! This is a serious data breach! Plus their high price for membership is discriminatory since minorities would have a hard time affording it!

I had gotten the free trial before annual charges. I quickly gave up after 2 to 3 hours of use because the results were minimal and I had believed I cancelled my subscription only to find that I would be charged on the 29th of April. I put in one ticket requesting a refund but in their system you cannot see progress of your ticket and now they have tried to charge me again. The customer service is non-existent as I have tried to call, email, or file a ticket and had no results. Idonotrecommend.

It's just okay, after using it for over a year I've downgraded from 3 starts to 2 stars. They need to upgrade their servers to handle more traffic; especially since Jan 2021 there have been more slow downs and error msgs. New deep heritage feature does not seem to work on my device either through app or online. Only a few things are easier or better in app, most things are better online, and myheritage is best online on a laptop or desktop. Wish you could open tabs in app to look at more than one person at a time. Also, the "Discoveries" button always shows "9+" discoveries, even when there are not any instant discoveries at all. I've been a myheritage member for many years and have had to contact them a few times for support. I highly recommend CALLING customer support, especially for billing problems or problems canceling free trials. Once you open a ticket through a call, they are very responsive to follow-up emails.