By AppHub Editorial Team · Updated August 3, 2026
Alibaba.com - B2B marketplace
Overview
Shopping
Alibaba Mobile
Free
Oct 17, 2012
26.18.0
5.0
No
May 26, 2026
Features
What is Alibaba. com? Alibaba. com is one of the world’s leading B2B ecommerce marketplaces. Our app allows you to source products from global suppliers, all from the convenience of your mobile device.
Purchase with confidence Our Trade Assurance service protects your orders and payments on the platform, letting you purchase securely and conveniently with extended support.
Customizable products Meet suppliers with years of customization and order fulfillment experience for sellers on Amazon, eBa...
What is Alibaba. com? Alibaba. com is one of the world’s leading B2B ecommerce marketplaces. Our app allows you to source products from global suppliers, all from the convenience of your mobile device. Purchase with confidenceOur Trade Assurance service protects your orders and payments on the platform, letting you purchase securely and conveniently with extended support. Customizable productsMeet suppliers with years of customization and order fulfillment experience for sellers on Shopify, Amazon, Walmart, Tiktok Shop, Whatnot, eBay, Shopee, Wish, Etsy, Mercado Libre, Lazada, Temu and more. Easy sourcingDiscover millions of ready-to-ship products in every industry category. Tell suppliers what you need and get quotes quickly with Request for Quotation services. Fast shippingAlibaba. com partners with major freight forwarders to provide land, sea, and air shipping solutions with on-time delivery services, end-to-end tracking, and competitive prices. Livestreams and factory toursInteract with manufacturers in real-time via product demos and tours of manufacturing facilities, providing insight and oversight on how your products are made. Popular categories and trade showsSource a wide range of popular items – from trending consumer goods to raw materials – and join our annual trade shows for niche product highlights and discounts. Quality controlChoose Alibaba. com Production Monitoring and Inspection Services to reduce production delay and quality risks. Discounts and promotionsUnlock new discounts and promotions from featured manufacturers and suppliers. Stay updatedUse the Alibaba. com app to stay up to date on new products and promotions from your favorite suppliers. Language and currency supportAlibaba. com supports 17 languages and 54 local currencies. Use our real-time translator to communicate with sellers in your mother tongue. Categories: Apparel & AccessoriesConsumer ElectronicsHome & GardenSports & EntertainmentVehicle Parts & AccessoriesJewelry, Eyewear, Watches & AccessoriesCommercial Equipment & MachinerySchool & Office SuppliesBeautyIndustrial MachineryFurnitureConstruction & Real EstateMother, Kids & ToysVehicle Accessories, Electronics & ToolsPackaging & PrintingTools & HardwareAgricultureChemicalsConstruction & Building MachineryDesign ServicesElectrical Equipment & SuppliesElectronic Components, Accessories & TelecommunicationsEnvironmentFabric & Textile Raw MaterialFabrication ServicesFood & BeverageGifts & CraftsHealth CareHome AppliancesInspection, Testing& CertificationLights & LightingLogistic ServicesLuggage, Bags & CasesMaterial HandlingMedical devices & SuppliesMetals & AlloysPersonal Care & Household CleaningPet SuppliesPower TransmissionProgramming & Technology ServicesPurchasing agentRenewable EnergyRubber & PlasticsSafetySecurityShoes & AccessoriesTesting Instrument & EquipmentVehicles & TransportationBusiness Services
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Ratings breakdown
3,020,000 reviewsDeveloper contact
Name
ALIBABA.COM SINGAPORE E-COMMERCE PRIVATE LIMITED
Address
51 Bras Basah Road #01-21 Lazada One Singapore 189554
Website
https://www.alibaba.com/Phone
+86 185 0251 9076
Support
icbu_tech@alibaba-inc.com
Privacy
View policyFrequently Asked Questions
Is Alibaba.com free to use? high
Yes, downloading and browsing the Alibaba.com app is free. However, the app description notes that suppliers may charge individually, and one reviewer mentioned a 3% transaction fee on payments.
Source: app_metadata, user_reviews
Is Alibaba.com suitable for personal, non-business purchases? low
The app is designed as a B2B marketplace for bulk sourcing. One reviewer reported limited options for personal use and a more complex ordering process than expected for individual consumers.
Source: user_reviews
Does Alibaba.com offer buyer protection if a supplier changes the price after payment? medium
The app description mentions 'Trade Assurance' for secure payments, but two reviewers independently reported that suppliers contacted them after payment with higher prices or changed shipping costs. This may indicate limitations in the protection process.
Source: user_reviews
What is the ordering process on Alibaba.com? medium
Based on the app description, you can browse products, add to cart, and checkout. However, two reviewers reported that after placing an order, they had to wait for a supplier to confirm availability and pricing before the order was actually processed.
Source: user_reviews
How to Use
Alibaba.com is a B2B marketplace app for sourcing products in bulk from global suppliers, with features for requesting quotes, arranging shipping, and accessing trade assurance. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Download the Alibaba.com app from the Google Play Store.
- Create an account using your email or phone number.
- Browse or search for products by category (e.g., Apparel, Electronics, Home & Garden) using the search bar.
- Review supplier profiles, ratings, and product listings to assess reliability before ordering.
- Use the 'Request for Quotation' feature to ask multiple suppliers for price and shipping estimates simultaneously.
- For orders, note that reviewers report that after checkout, you may need to wait for the supplier to confirm availability and final pricing before the order proceeds.
Key Features (from app listing)
Source: app_description
- Trade Assurance service to protect orders and payments
- Request for Quotation to get bulk pricing from suppliers
- Live streaming and virtual factory tours for product verification
- Quality control inspection services
- Multi-language support with real-time translator (17 languages, 54 currencies)
- Partnerships with freight forwarders for land, sea, and air shipping
- Customizable products for sellers on platforms like Amazon, Shopify, and eBay
- Annual trade shows and promotions with discounts
Two sampled reviewers (recent_reviews #1 and #4) reported that after paying, suppliers contacted them with changed prices or shipping costs. Using RFQ can establish pricing upfront before payment.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), June 2020 to April 2025
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment
- High-engagement negative reviews can overrepresent complaints
- Claims labeled 'low confidence' are based on single-review observations only
- No real-world app testing was conducted
- Feature availability may vary by region, device, and app version
- Only 5 negative reviews were available, which likely does not reflect the overall 4.4 rating from 3 million reviews
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- Provides access to a vast selection of global suppliers and products.
Theme 'Global supplier access' identified in app description and recent_review #1
Evidence (2)
“Alibaba. com is one of the world’s leading B2B ecommerce marketplaces.”Rating: 5★ N/A“They have tons of listings that allow you to place items in your cart...”Rating: 1★ January 25, 2021 4,426 likes - Offers Trade Assurance service to protect orders and payments.
Theme 'Payment protection' identified in app description and recent_review #1
Evidence (2)
“Our Trade Assurance service protects your orders and payments on the platform...”Rating: 5★ N/A“Guess who refuses to refund the transaction fees.”Rating: 1★ January 25, 2021 4,426 likes - Enables customization and fulfillment for various e-commerce platforms.
Theme 'Customization services' identified in app description
Evidence (1)
“Meet suppliers with years of customization and order fulfillment experience for sellers on Shopify, Amazon, Walmart...”Rating: 5★ N/A
Cons
- Frequent bait-and-switch tactics where prices increase after payment.
Theme 'Deceptive pricing' identified in recent_review #1 and #4
Evidence (2)
“Then the suppliers will message you saying their prices have increased...”Rating: 1★ January 25, 2021 4,426 likes“I received a message that my purchase was "accepted" but that shipping would be more than double...”Rating: 1★ April 09, 2025 1,315 likes - Non-refundable transaction fees when orders are canceled due to supplier issues.
Theme 'Unfair fees' identified in recent_review #1
Evidence (1)
“If you don't want to pay the increase, you cancel the order. Guess who refuses to refund the transaction fees.”Rating: 1★ January 25, 2021 4,426 likes - Confusing and cumbersome ordering process requiring seller contact for each item.
Theme 'Complex ordering' identified in recent_review #5
Evidence (2)
“To confusing!!. If I want to order something you start the order with shipping info. The you have to contact seller...”Rating: 1★ June 06, 2020 722 likes“I received a message that I would have to wait for an agent to confirm and contact me.”Rating: 1★ April 09, 2025 1,315 likes
Recent Reviews
Renae Grogan
1★Buyer beware! They have tons of listings that allow you to place items in your cart, checkout and pay. When you pay, there is a 3% transaction fee from Alibaba. Then the suppliers will message you saying their prices have increased, the items are out of stock or shipping costs more. If you don't want to pay the increase, you cancel the order. Guess who refuses to refund the transaction fees. You might think this happens sometimes. Nope. So far it's been 33% of the orders I've placed. SCAM!
G Denise Wood
1★This app is most disappointing this year compared to 2018. Buying products for my personal use is now a futile endeavor. It has proven to be an unnecessary hassle and too much of my valuable time was consumed. The number of options are very limited pertaining to the number of brands, colors, design, and size. Previously (2018) I was able to order just what I needed for my personal use. I see the prices of their (limited brands) products and shipping have risen dramatically.
Aron Eggleton
1★CYBER BULLY MARKETING!! I would seriously appreciate NOT being forced into the play store to download an app just because I would like to read about one product that came up in a search. Intrusive, forceful, deceptive. It's like pop up spam at its absolute worst-case and makes the thought of buying anything with this company seem like a most probable mistake in the long run. If that's what it's like to not have the app, I can't imagine the nonsense of what must go in if it's downloaded.
Joanna Blackburn
1★I enjoyed the app, selection, etc. Until I got to the ordering. Everything appeared to be in order, but when I placed my order, I received a message that I would have to wait for an agent to confirm and contact me. The next day, I received a message that my purchase was "accepted" but that shipping would be more than double what I had seen in the order. Their excuse was because "branded" products are more sensitive so they cost more to ship. Dishonest and deceitful supplier.
Ines Watson
1★To confusing!!. If I want to order something you start the order with shipping info. The you have to contact seller and I am not sure, but I think I am waiting on a seller to respond, which 2 hours later, nothing. Now I have lost interest. You have to do this for each item you order. Havent even gotten to the payment part yet. Lost interest in ordering. Deleting app