Ancestry: Family History & DNA

This app barely lets you sign in. Then every single time you click on a potential relative it tosses up an error that it isn't available and you need to add it manually. Useless. **EDIT: I am not on an older version, as there is no update available. This app is awful. I am not going to email you when you tried to gaslight me into thinking it was my fault that your app is faulty. Work out the bugs and release the update.

Long time user, very disappointed. It used to be you could add potential relatives without needing a subscription. Now all I can do is look at my tree and add people manually which is no help for people trying to put a family tree together from nothing. I'm lucky to have a list to go through. But even that isn't complete. Now I have no way of filling in gaps without a subscription. A pay wall shouldn't block something so simple and important. Do better.

Absolutely ridiculous that you can't simply add an ancestor from matches they already have for you, without paying monthly! I would pay a fee for the other tools to access, but it's more than a freaking Netflix subscription! This isn't a daily use app, I HIGHLY recommend going with another service that doesn't charge outrageous prices just to add to your freaking matches to your own personal personal tree. We paid for the test, but even the smallest functionalities make the whole thing garbage!

it once worked ok. but now it's almost useless. I can't see the pro tools, such as the relationship between two people. when I select DNA, it says no kit submitted. other times when selecting discovery then dna, it shows everything except my matches. I've tried uninstalling a few times, but nothing changes. I have to sign into my desktop to see everything. when I am able to open my matches a filter is always on, although I had taken it off each and everytime I opened it. FRUSTRATING

I'm a longtime user of Ancestry's website. While the app has been convenient, it certainly doesn't have the full functionality of the website. For example, the app doesn't allow for zooming in on images and documents which is hugely frustrating when trying to view a photo or document on a phone. Overall, the app works better for viewing something quickly instead of doing lengthy research. Also, the app doesn't work after recent March 2026 update. I keep getting error messages and "retry."