By AppHub Editorial Team · Updated August 3, 2026
Arby's Fast Food Sandwiches
Overview
Food & Drink
Arby's Restaurant Group, Inc.
Free
Mar 4, 2018
8.5.8
11
No
May 11, 2026
Features
We Have The Meats™. Wait. Now, you have the meats. Order online from participating Arby’s restaurants — right from the app. Download today to get a first look at new menu items, build your perfect order and redeem your deals in more ways than ever -
We Have The Meats™. Wait. Now, you have the meats. Order online from participating Arby’s restaurants — right from the app. Download today to get a first look at new menu items, build your perfect order and redeem your deals in more ways than ever -
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Ratings breakdown
267,000 reviewsDeveloper contact
Name
Arby's Restaurant Group, Inc.
Address
3 Glenlake Pkwy Atlanta, GA 30328 United States
Website
http://www.arbys.comPhone
+1 678-367-3164
Support
arbysapp@arbys.com
Privacy
View policyFrequently Asked Questions
Is the Arby's app free to use? high
Yes, the app is free to download and use. There are no upfront costs, but you pay for the food you order through the app.
Source: app_metadata
Does the Arby's app keep me logged in? medium
Based on recent user reviews, login persistence has been a recurring issue. Some reviews report being signed out repeatedly and encountering login loops. However, one reviewer noted in April 2026 that the app now saves their login and seems less glitchy, suggesting this issue may have improved in recent versions.
Source: user_reviews, recent_reviews
Can I customize my order in the Arby's app? low
The app allows for some customization, but one 3-star reviewer reported that certain modifications (like specific food requests) cannot be made through the app and must be communicated upon arrival.
Source: user_reviews, recent_reviews
How do I get a refund for a missing or incorrect item from my Arby's order? low
One reviewer reported difficulty getting a refund for a missing item, stating the website's refund submission failed. According to app metadata, the developer is Arby's Restaurant Group, Inc. For the most reliable process, contacting the restaurant directly or using the app's help section is recommended.
Source: user_reviews, app_metadata
How to Use
The Arby's app allows users to order from participating restaurants, view new menu items, and redeem deals for pickup or drive-thru. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Download the app from the Google Play Store.
- Create an account or sign in to save your preferences and payment info.
- Allow location permissions to find nearby participating Arby's restaurants.
- Browse the menu, customize your items as available, and add them to your order.
- Choose to pick up at the counter, drive-thru, or in-app ordering (where available) and proceed to checkout.
Key Features (from app listing)
Source: app_description
- Mobile ordering for pickup and drive-thru from participating locations.
- First look at new menu items and limited-time offers.
- Deal redemption and loyalty rewards access.
- Order customization options for build-your-own sandwiches and meals.
Derived from user feedback in recent_reviews #1 'The app has improved a bit and saves my login' and review #3 'It signs you out repeatedly'. Clearing cache/reinstall is a standard troubleshooting step for app-based login issues, not explicitly mentioned in reviews but inferred from the described problem.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), December 31, 2024 to April 30, 2026
- Google Play ratings distribution
- App Store listing metadata
- Review sample is not statistically representative; only 5 reviews from one bucket were available.
- Claims labeled 'low confidence' are based on single-review observations only.
- The app's cumulative 4.6 rating suggests many satisfied users, but this is not captured in the small sample.
- No real-world app testing was conducted.
- Feature availability may vary by region, device, and app version.
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- Available on Google Play with broad device compatibility low
Based on app availability data
Cons
- Some users report issues: "Good food terrible refund system. for some reason, the app allowed an order with both items being unavailable to be submitted. furthermore, I've been " low
Identified from 3 low-rated user review(s)
Evidence (3)
“Good food terrible refund system. for some reason, the app allowed an order with both items being unavailable to be submitted. furthermore, I've been trying to get the refund through their website and”Rating: 1★ February 20, 2026 37 likes“This app is so over complicated and buggy it's basically useless. It signs you out repeatedly and when you try to log back in, it goes to a page to create a new account and then tells you you already ”Rating: 1★ March 02, 2025 583 likes“Doesn't work. On the screen confirming my order it won't let me proceed because it says I haven't filled in the necessary customer details to proceed to payment, even though I've given them everything”Rating: 1★ April 03, 2025 512 likes
Recent Reviews
Jason Walthall
3★edit 04/2026 The app has improved a bit and saves my login and seems a bit less glitchy. I still couldn't get a refund on a missing item. changed to 3 stars the app his horrible. it doesn't remember the info you entered. if you switch focus to grab information, it resets, and you lose all the information you have entered. it does work, but badly. they should take note of burger kings app, which is solid and stable.
Dan Gover
1★Good food terrible refund system. for some reason, the app allowed an order with both items being unavailable to be submitted. furthermore, I've been trying to get the refund through their website and every time I go to submit properly and it doesn't submit it just says that the url is rejected, which means that they don't have a refund system. the only way I'll be getting my money back.It seems is by flagging it with the bank and showing my photographic evidence. terrible refund system...
Leila Rheaume
1★This app is so over complicated and buggy it's basically useless. It signs you out repeatedly and when you try to log back in, it goes to a page to create a new account and then tells you you already have an account. Well, no kidding! I was signed in 20 secs ago until switching to a different page in the menu signed me out randomly. What a mess. Even when it works properly for a couple minutes, you find out you can't have the advertised deals for delivery.
Jesse Banks
1★Doesn't work. On the screen confirming my order it won't let me proceed because it says I haven't filled in the necessary customer details to proceed to payment, even though I've given them everything through my profile. Even editing the information through the link at the confirmation page doesn't work, as it seems to not apply the details and erases them after I click "apply". I actually think I had this very same problem a couple of years ago, having this app installed on a different phone
Erika Glasco
3★This app has made progress from what it was. However, it is still lacking some basic functions. There are things I request in my food that is not able to be customized in the app. I have to tell them when I arrive about these changes. They often forget and have to re do the items. Please stop making them put the stickers on the cups and bags for personal orders. This isn't a delivery service. I am picking up my own food. How about light or no ice options customization options ect?