My Spectrum

This app takes sooooo long to load! Like, obscenely long! I often just give up! It also FORCES updates and denies access to your account without them, which I hate. When the app isn't updated, I'm locked out until I install the update. But when the entire reason you're needing the app is because of issues with WiFi connectivity, there's no WiFi to facilitate the update! The entire app is just more trouble than it's worth!

Spectrum will often have outages without reason and the support will be unavailable. only giving you the notification after you're already in the outage. I'm currently in one with clearly weather and no accident reports. The outage time keeps increasing everytime I check. I recommend a service that can keep the paying customer informed when they have a planned outage. This is ridiculous. I pay for a service and you should be providing.

Unless your unit is wired to only accept spectrum, find any other service. I deal with outages at least twice a week, the equipment I was given stops working three times a week, and troubleshooting involves AI telling you to reset your router 17 times before you can even talk to a human being for actual tech support. A slow app, a barely working service and in general just not worth it.

This app is barely useable and all I want to do is pay my bill. Tried it today and it couldn't complete the transaction. "Try again later" it said. On top of that it won't store my payment method even though I check the box. It's annoying and foolish to have to enter all the info every time. It also won't remember my user ID even though I check that box. Spectrum, you have to do better.

Can't log in anymore! Can't just pay my bill in a way that is convenient for ME! It's obvious they don't care about loyal customers based on the auto response to reviews or the bot that's doing the review. I literally have to change my password EVERY time I log in & then receive messages that I can't use the password because it was already used (because I was already entering the correct one!!!) So beyond infuriating!!!! Now I can't even get logged in to my account through the app or website!!!!