Buffalo Wild Wings Ordering

I tried to place an order online to take advantage of their bundle deals, which are advertised at great prices. Unfortunately, the system wouldn’t let me check out. When I went in person, the manager said they weren’t allowed to fix the issue, and I was told that if the online system doesn't work, I’d have to pay the higher in-store price—no exceptions. Even after showing them the problem, they still wont honor online price. i guess its just easier to go somewhere else

Every time I try to order on the app for a online only special, the app says some items are not available at this location, change location to different store and same comment. When I phone the location they can do the order but not at discounted price. For the price of wings you would assume that the customer satisfaction would be paramount to bring in repeat business. But not with BW's . I'm done, I'll stick the the local dive bar for my wings and beer 🍺

Hadn't used the app in a while.Tried for half an hour to order wings driving home from a day business trip. After multiple attempts buy one get one half off on Tuesdays, I couldn't order more than 15 wings, the price wasn't making sense, and it kept trying to redirect to a BWW that was "closer to me". No option to order more than 15 wings either? I gave up after multiple attempts and grabbed a pizza from somewhere else.

Redeeming points is not as easy as it should be. If you follow the prompts to redeem towards a meal they just go away and are not applied at check out. I've had to refund them to try again many times but the refund is not instant, so if you make a mistake it's tough luck. Try again next time, your fault for following the prompts to redeem I guess.

The $.99 extra charges for dips & veggies through the app is a ridiculous cash grab. Ordering in-app should make things very convenient for location staff for order fulfillment and not take extra time from staff like call-in orders, or dine-in orders. I've enjoyed the app up until this experience, now I'm beyond annoyed about the tricky tactics to get loyal customers to spend an extra 40+% for the dips & veggies that used to be included. I'd do group orders for work, we will go elsewhere now.