CarMax: Used Cars for Sale

I like the vast selection Carmax offers. Their system is easy. I know the prices are a bit inflated. I have not had an issue with the car I purchased from them. Everything they do is to gather and use data to improve their business and processes. I appreciate that, as a modern man who is busy with family & work. But, I fear that I am feeding an animal that will inevitably become a beast.

The app is always showing that you're behind a payment. Call and they'll tell you that you're not. Though I'm likely still getting charged late fees that obviously shouldn't apply. Furthermore, they take DAYS to withdraw money when making a payment to them. It is incredibly unprofessional and they're the only people I deal every the that do this.

Honestly, what the heck were they thinking when they decided to "update" the app??? I literally had no complaints or problems before!! I was able to make all payments and find anything I needed, super quick and easy. But with this new app update, they make you jump through 30 hoops just to make a car payment! Very frustrating, and makes me almost want to never buy here again! :/

I really like the overall app, but since the last update the photo gallery on the vehicles is gone. I hate that!! I'm not going to request a transfer or buy a car without first seeing as many photos as possible on it, inside and outside!!! So I would've given a 5 star rating, but now it's a 3 star rating!! I'm changing my rating to 1 * and deleting the app. We can no longer look at photos of the inside and outside of the vehicles and decide if we like them enough to request a transfer or not or make an appointment to go view them or test drive them, unless we request a transfer prior to making our minds up on the vehicle first. This is stupid, ridiculous, and I feel it's unprofessional on your part. I was going to purchase a car through you guys but if I can't decide what I like before requesting a car transfer, because I can't see the vehicle prior to doing so, then this is worthless.

Ever since the overhaul of this app it has become absolutely infuriating to try and pay every month. Payment source disappears and rarely decides to pull up, if you try to re-enter it it comes up with "technical error" more than likely because it's already recognized in the system. The old version was quick and easy and now it's just hair pulling to try and get anything accomplished as far as payments go. But hey, it looks nice.....