By AppHub Editorial Team · Updated August 3, 2026
Chipotle
Overview
Food & Drink
Chipotle Mexican Grill
Free
Jun 19, 2013
11.16.0
9
No
Apr 5, 2026
Features
Like a tiny Chipotle that lives in your phone, our app lets you order real, delicious food for pickup or delivery.
And…
ABOUT CHIPOTLE REWARDS
Like a tiny Chipotle that lives in your phone, our app lets you order real, delicious food for pickup or delivery. And…ABOUT CHIPOTLE REWARDS
Download Chipotle
Get the official app from the trusted app stores. You will be redirected to the download page.
When you purchase through links on our site, we may earn an affiliate commission. Learn more
Ratings breakdown
509,000 reviewsDeveloper contact
Name
Chipotle Mexican Grill, Inc.
Address
610 Newport Center Dr Ste 1100 Newport Beach, CA 92660 United States
Website
http://www.chipotle.comPhone
+1 949-383-7481
Support
mobile@chipotle.com
Privacy
View policyFrequently Asked Questions
Is the Chipotle app free to download and use? high
Yes, the Chipotle app is completely free to download and use. It allows you to order food for pickup or delivery. While the app is free, individual food orders and delivery fees will apply.
Source: app_metadata
Can I use the Chipotle app to earn rewards points? high
Yes, the app is integrated with the Chipotle Rewards program. You automatically bank points for in-app orders, and you can also earn and redeem points in-store by scanning the app. Rewards include food, goods, and donations.
Source: app_metadata
Does the Chipotle app save me time when picking up an order? low
The app is marketed for quicker pickup through features like mobile pickup shelves and Chipotlanes. However, based on user reviews, some customers have reported that using the app does not always save time, and they have experienced long waits even after the stated pickup time.
Source: user_reviews, app_metadata
Are there any known bugs with the Chipotle app's ordering process? low
Some user reviews mention technical issues, such as an error when selecting a tip for the driver, where the app displayed 'Your order total was incorrect' and prevented order completion. This is a reported issue based on a single user review.
Source: user_reviews
Is it easy to find the 'Forgot to Scan' and transaction history features in the app? low
Some users have found these features difficult to locate. One review states the 'Forgot to Scan' button is 'hidden' and the 'Transaction history' link is not easy to find, suggesting the app's user interface could be improved for better navigation.
Source: user_reviews
How to Use
The Chipotle app allows users to order food for pickup or delivery, earn and redeem rewards points, customize meals, and manage group orders. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Step 1: Download and install the Chipotle app from the Google Play Store.
- Step 2: Create an account or log in to start using the app.
- Step 3: Set up your Chipotle Rewards profile to start earning points on orders.
- Step 4: Browse the menu, build your meal with unlimited customizations ('extra', 'light', 'on-the-side'), and add it to your cart.
- Step 5: At checkout, select 'Pickup' or 'Delivery'. For pickup, choose a nearby location. For delivery, ensure your address is correct.
- Step 6: Customize your order, choose payment (Google Pay, credit card, etc.), and for delivery, select a tip for the driver.
- Step 7: Review your order and submit. For pickup, you can use the 'Check-In' feature upon arrival or pick up from designated shelves or the Chipotlane.
Key Features (from app listing)
Source: app_description
- Mobile ordering for pickup and delivery with Chipotlanes
- Chipotle Rewards integration: earn and redeem points in-app and in-store
- Unlimited meal customizations ('extra', 'light', 'on-the-side')
- Group ordering to let friends add their own items to a single order
- Save favorite meals and recent orders for quick re-ordering
- Split payment with a gift card and another card if balance is low
- Google Pay integration
- Real Foodprint metrics to show your sustainability impact
- Exclusive menu items available only in-app or online
This tip is derived from a user complaint in recent_reviews #4, which notes the app 'Needs to prompt you for a location at the start of the order and not just leave it at the last place you used', leading to potential mix-ups.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (5 for this app per app), August 2024 - October 2025
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment
- High-engagement complaints can overrepresent complaints (no positive or mixed reviews were available to balance)
- Claims labeled 'low confidence' are based on single-review observations only
- No real-world app testing was conducted
- Feature availability may vary by region, device, and app version
- The sample is heavily skewed with 5 negative reviews, which likely does not reflect the overall 4.7-star user rating.
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- Rewards program allows users to earn points and redeem for free food items.
Theme 'Rewards program' identified in app description and supported by recent_review #3 (points redemption).
Evidence (2)
“Members bank points automatically for in-app orders.”Rating: 5★ N/A“Redeem points on Food, Goods and Giving in the Rewards Exchange.”Rating: 5★ N/A - Mobile ordering with pickup shelves and Chipotlane reduces wait times.
Theme 'Order pickup' identified in app description and recent_review #1 (wait times).
Evidence (2)
“Pick up quicker with mobile pickup shelves and Chipotlane.”Rating: 5★ N/A“Very rarely does using the app save time or avoid long lines and waiting times for food.”Rating: 1★ October 03, 2024 269 likes - Extensive customization options for menu items.
Theme 'Customization' identified in app description.
Evidence (1)
“Go crazy with unlimited ‘extra’ ‘light’ and ‘on-the-side’ customizations.”Rating: 5★ N/A
Cons
- Orders are often not ready on time, causing long waits despite app pickup times.
Theme 'Order delays' identified in recent_review #1.
Evidence (2)
“arriving at or after the expected pick up time then watching multiple people enter, stand in line, order, pay, and leave before my order is ready.”Rating: 1★ October 03, 2024 269 likes“The vast majority of my experiences using the app have resulted in a great waste of time.”Rating: 1★ October 03, 2024 269 likes - App has bugs that prevent order completion, such as tip selection errors.
Theme 'App bugs' identified in recent_review #2.
Evidence (1)
“I tried to select a Tip for the driver. When I would go to complete the order, I got an error: "Your order total was incorrect."”Rating: 2★ February 01, 2025 114 likes - Poor customer service, especially regarding order cancellations and refunds.
Theme 'Customer service' identified in recent_review #5.
Evidence (1)
“Horrible customer service. Order sent to wrong location. They refused to cancel order, even though I notified them 10 minutes before it was supposed to be ready.”Rating: 1★ August 02, 2025 27 likes
Recent Reviews
Catherine Kirk
1★Very rarely does using the app save time or avoid long lines and waiting times for food. The vast majority of my experiences using the app have resulted in a great waste of time. The usual experience: arriving at or after the expected pick up time then watching multiple people enter, stand in line, order, pay, and leave before my order is ready. More than once I have had an extended wait just to ask about my order...only to discover it hasn't even been started.
Eric Lauber
2★At the end of submitting a delivery order, I tried to select a Tip for the driver. When I would go to complete the order, I got an error: "Your order total was incorrect." I tried several times, backed out and resubmitted, and kept getting the same error. Eventually I tried raising the Tip to a higher amount and the order went through no problem. This may be a bug but it comes across as manipulative.
R Jr
2★The Chipotle app is poorly designed. It was very difficult to find the "forgot to scan" button on the app. It is hidden where the image of the sun is in the top left side of the app. It's also difficult to find the "Transaction history" button or link on the app. More points should be rewarded to redeem for food items based on the fact that menu prices keep rising. Please redesign this app to make it easier for your Guests to find the links they are looking for. Thank you.
Eric Roberts
2★Navigation and experience is very poor compared to other restaurants. Needs to prompt you for a location at the start of the order and not just leave it at the last place you used. Also should use GPS to verify it's the location closest to you. After adding an item to your cart it takes you back to the home screen to start over. Just put me back to the menu. Takes so much extra time to order compared to any other restaurants.
Frederick McDonnell
1★Horrible customer service. Order sent to wrong location. They refused to cancel order, even though I notified them 10 minutes before it was supposed to be ready. The customer service rep insisted I place a new order app the correct location before they would cancel the one already done. Since I was on my way to work I had no time to do that. They insisted I had to do that to get a refund, even though that was not possible. I am uninstalling the app and never ordering from Chipotle again.