Headspace: Sleep and Anxiety

I really like this app/subscription (especially the sleep-scapes). However, lately it's been really buggy; having difficulty opening, crashing often, features like being able to skip the beginning of recordings aren't working. It's frustrating to pay for a service that has prolonged periods of downtime.

While I like it to remind me to relax, it is sloooooooow. It takes forever to load initially and as you switch between the screens it takes even longer to load. I have to constantly close out of the app and go back in just to get the main page to load. When I'm frustrated, stressed or overwhelmed, have the app take so long to load to get to the exercises is NOT helpful. It defeats the purpose.

I have been meditating for years and I was excited when my employer included this as a benefit. That excitement ended quickly once I started using the app. It's a very busy app and feels very Sesame Street to me. I was having trouble sleeping and I remembered that I could use this app for free. I wanted to see what teachers they used w/o success. I clicked on 1 that sounded like an AI voice (ugh). If you are new to meditation, this is great. If you aren't, go elsewhere. (Insight timer)

Scheduling appointments are easy, but every other provider I've seen virtually sends a text message with a link to the session 10 minutes prior. Headspace only sends a push notification that's easy to miss, which I did. It also seems there's no phone number to call and quickly resolve issues, so this has just been a bigger headache when all I wanted was support.

Ever since they overhauled this app last year it's been useless. It takes forever to load, assuming it ever does, and it frequently informs me I'm offline even though I'm not. I start sessions and talking stops a minute in with an "oops something went wrong." Yes what went wrong is your coders. You need a new development team or better yet toss out this new version and go back to the old one. It worked fine. BTW I'm a 10 year lifetime member so I've seen all the transformations.