Globe Suite

My light bulb keeps disconnecting from the app. Whenever this happens it won't just reconnect so I have to add it as a new device to get it to connect to the app. And then all of my settings and timers are gone. Apparently these settings are only stored in the bulb? Why can't they be stored in the app too? Tried to contact support but they require my full home address and phone number just to send them a message... Creepy and unnecessary. I'll just have to try a different brand in the future.

The hardware is great and j have dozens of glove electric lights in the house. But the app is a letdown. What I would like to see is the ability to set mooda or even just colors and brightness to groups of lights rather than to have to assign these traits individually. I contacted support via the web about this to ask if there was a way to work with groups but no response.

Logged me out and won't log me back in. Now I can't access my lamp, which seems to have forgotten its schedule. Oh, and you can't control your lamp unless on wifi. 5g isn't good enough despite it literally being faster in my location. Better trust that sketchy fast food place's wifi so you can make sure you turn on/off your lights. The second star is because at one point the app worked. It needed a polish, but it worked. They sanded off the edges, sides, and everything that made it functional.

The app worked fine for a while, but I am again NOT enjoying it. We have four globe bulbs, all on timers. We don't use any other "smart home" services. Suddenly the app demands to connect to Bluetooth and demands to have access to my location. I can't change timers, or thurn lights on it off, because the app has been made unusable until I share my location and Bluetooth. There is no reason for Bluetooth. The bulbs work without it. My location is not relevant to the function of the bulbs.

I have had a consistent set of issues with my three bulbs since the first time I had installed them. The only time they connected was the first time installing, after that, they suddenly disconnect. The bulbs consistently have to be reset. I spent hours trying to troubleshoot these bulbs and it ended up just being a waste of time. From issues connecting them to the app, to the network, to consistent disconnection and having to reboot both my router and resetting the devices. Nothing works.