CapCut - Video Editor

absolutely horrible. I have been using capcut to make edits for YEARS now back when it was an actual free editing app like it claimed to be, now just about everything, even the simplest effect or transition is locked behind pro to the point where all the free transition methods I've learned over the years can't be used so I have no choice but to try to learn a different app because I am not paying 21$ a month for something that was literally free a couple months/a year ago.

absolutely infuriating. the app would randomly decide that spaces were optional in between words, and trying to fix that problem always made the entire process either completely difficult or just so messed up that I had to delete the video and try again. Plus, it would sporadically decide not to apply any chosen fonts to my text. sometimes it'd be an uppercase, sometimes it be in lowercase. but as far as I could tell, it's decisions were completely random. not remotely worth the money.

I’m extremely disappointed with CapCut customer support. Since December, I’ve been trying to resolve a duplicate charge after upgrading my subscription. I submitted all requested proof, payment records, and explanations multiple times, but nothing has been resolved. Support keeps asking me to resend everything to the same email again and again. This is frustrating and unprofessional. Months later, there is still no solution. I simply want my refund and proper customer support.

I like the app and all, but they NEED to fix the lagging. Whenever I make a video it lags almost the whole time and my phone just lags after. The only way to fix it is to get the pro membership which is 10 dollars a month. If they could just fix that, and not make it so you have to get the pro version, this would be 5 stars. It could also just be my phone, but I'm 99 percent sure it's the app.

I used to be really happy with this app. Its okay, but it became really money-hungry and not only that, but it also basically has no good audios. I've also been having the problem where I just can't comment. Like that feature is completely gone. All it says is "commenting isn't available in your region" and same with some templates. My only highlight is the community, if you find the right people, they're nice. Just fix your problems Capcut. . .