By AppHub Editorial Team · Updated August 3, 2026
MTA TrainTime
Overview
Maps & Navigation
MTA (Metropolitan Transportation Authority)
Free
Jun 6, 2016
10.2.0
7.0
No
May 11, 2026
Features
The TrainTime app provides a one-stop shop for Long Island Rail Road and Metro-North Railroad customers, where riders can buy and use tickets, plan their trips, track their trains, and more.
The TrainTime app provides a one-stop shop for Long Island Rail Road and Metro-North Railroad customers, where riders can buy and use tickets, plan their trips, track their trains, and more.
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Ratings breakdown
27,600 reviewsDeveloper contact
Name
METROPOLITAN TRANSPORTATION AUTHORITY
Address
2 Broadway Bsmt B New York, NY 10004 United States
Website
https://new.mta.info/traintimePhone
+1 917-216-0432
Support
traintime@mta.info
Privacy
View policyFrequently Asked Questions
Is MTA TrainTime free to download? high
Yes. The app metadata lists MTA TrainTime as free.
Source: app_metadata
What do sampled users complain about in MTA TrainTime? low
MTA TrainTime has sampled complaints about payment, subscriptions, trials, or locked features. Only 1 sampled review supports this theme, so confidence is low.
Source: user_reviews
How to Use
The TrainTime app provides a one-stop shop for Long Island Rail Road and Metro-North Railroad customers, where riders can buy and use tickets, plan their trips, track their trains, (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Install MTA TrainTime from the appropriate app store.
- Open the app and start with the free experience.
- Review the main features described in the app listing.
- Check settings or support resources if you run into sampled issue patterns such as mta traintime has sampled complaints about payment, subscriptions, trials, or locked features.
Key Features (from app listing)
Source: app_description
- Buy tickets with Google Pay or credit/debit card. Split payment between two cards.
- Save your frequent trains for easy access
- Share trips with family and friends so they know when to expect you
- Follow your trip with real-time GPS tracking, updated every few seconds
- See the layout of your train and how crowded each car is
- Chat with a customer service representative for either LIRR or Metro-North within the app
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), April 13, 2026 to May 06, 2026
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment
- High-engagement negative reviews can overrepresent complaints
- Claims labeled 'low confidence' are based on single-review observations only
- No real-world app testing was conducted
- Feature availability may vary by region, device, and app version
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- The TrainTime app provides a one-stop shop for Long Island Rail Road and Metro-North Railroad customers, where riders can buy and use tickets, plan their trips, track their trains, and more. medium
Extracted from app description
- Buy tickets with Google Pay or credit/debit card. Split payment between two cards. medium
Extracted from app description
- Plan trips with departure times and transfer details before you travel. You can also search for two origin and/or two destination stations at once. medium
Extracted from app description
- Save your frequent trains for easy access medium
Extracted from app description
- Share trips with family and friends so they know when to expect you medium
Extracted from app description
Cons
- Some users report issues: "This used to be a great app, but their new policy changes have made the app a nightmare. I purchased 2 tickets right before train departure, clicked a" low
Identified from 3 low-rated user review(s)
Evidence (3)
“This used to be a great app, but their new policy changes have made the app a nightmare. I purchased 2 tickets right before train departure, clicked activate, and it only showed me 1 ticket. I figured”Rating: 1★ May 06, 2026“this app sucks. read all the other reviews. you can only purchase tickets on the day of travel. I purchased a weekend day pass at 8:00 on Friday night. intending to travel the next day. the ticket bec”Rating: 1★ March 21, 2026 7 likes“With the new update, you aren't able to decide when your ticket is activated. This normally wouldn't be a problem if not for the fact that you cannot refund activated tickets. Truly a grimy business p”Rating: 1★ January 09, 2026 23 likes
Recent Reviews
Robert Wolf
1★This used to be a great app, but their new policy changes have made the app a nightmare. I purchased 2 tickets right before train departure, clicked activate, and it only showed me 1 ticket. I figured the app defaulted back to 1 ticket once I updated my payment method, so I bought another ticket, and the app showed two activated tickets. Once I went back to the home page, there was a third unactivated ticket. Was denied a refund since more than 2 minutes had passed since the first transaction.
Andie Greene
1★this app sucks. read all the other reviews. you can only purchase tickets on the day of travel. I purchased a weekend day pass at 8:00 on Friday night. intending to travel the next day. the ticket became effective immediately and expired late Friday night. I requested a refund on the chat and only got the run around that there were no refunds. they sent a screen shot showing a warning that the tickets are only good that day of travel. when I repurchased Saturday morning, no warning!!!
Trade Marker
1★With the new update, you aren't able to decide when your ticket is activated. This normally wouldn't be a problem if not for the fact that you cannot refund activated tickets. Truly a grimy business practice. For a company that claims to not have money, yet: adds fins to turnstiles, spiked railing, blocking off stations with fencing, and having enough to pay for 'MTA Police', seems they have plenty. This is widely accessible PRIVATE transportation.
omar syed
1★I'm giving this app a 1 star review because of recent policy changes that have made it very cumbersome to use. You can't hold tickets for future use anymore. Before this year, riders could purchase a ticket in advance for use at a later date; now you have to use any tickets you purchase on the day of purchase, or you get a surcharge of $8, which applies even if the app becomes unusable (the second issue) and you literally are unable to activate before you board.
Luis Narvaez
2★Who thought vertical scrolling frames were a good idea? A constant map is pretty useless. If I wanted to look at the map, I'd choose to click on a map button. Not have it constatly displayed taking up half of the screen space that could be used to I don't know, show the station names in full? Just bizzare. Looks clean and works fine but that design choice alone makes it frustrating to read any information.