OnePay – Mobile Banking

The latest app update has severely compromised the user experience. As a computer technician, I found the new interface unintuitive to the point of being non-functional; specifically, I was unable to locate basic account activity after 20 minutes of searching. If these essential features remain inaccessible, I will be forced to close my accounts and move to a more user-friendly platform.

It's easy to use for the most part. The one thing I would love changed is the showing of all accounts combined as one amount. If I put money into savings, I DO NOT want to see it. When the app is opened and the dashboard is showing, it combines all savings AND checking with one total and it makes me think that total is what I have in my checking. I do deliveries and get paid after each delivery so my account fluctuates so frequently, it's hard to just know what is in my account

I haven't been able to transfer money between internal accounts for about a week. When I contacted the support chat (the only way to get support) they kept blaming me and refused to submit a bug report for an hour. The same error shows up in web and mobile. The supervisor tried to end the chat early and I'm not sure they've still done anything about it. I have emailed them and received no reply. The error persists to this day.

This app is only good to get instant pay from Spark, but otherwise, the actual "Bank" features are terrible. I've deposited checks, and they take very long to process. If you ever have to dispute a transaction, that's also a long process. I could only recommend this if it's the only option you have or if you are using it to get paid for your spark orders. Other than that, dont use ONE. Update: I deposited a check on a Tuesday, and it is now Monday, and it still hasn't gone through. Horrible.

Honestly, my favorite card/app/bank type dealio. its helped me manage, save, and learn about different financial aspects I wouldn't have known about otherwise. its always advancing, always offering more deals, and I've gotten hella cashback (usually at wallyworld). It deserves a 5 star rating. Thats rare. I've had this app for over a year before I decided to make the review, because I wanted to be sure I wasn't getting any hidden fees. But if anything, I've saved using it.