By AppHub Editorial Team · Updated August 3, 2026

Surfshark: Secure VPN service

Surfshark: Secure VPN service

4.6
Downloads: 10,000,000+ Reviews: 248,000 Content Rating: Everyone
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Overview

Category

Tools

Developer

Surfshark B.V.

Price

Free

Released On

Jul 2, 2018

In-App Purchases

$0.99 - $119.99 per item

Contains Ads

No

Features

Protect yourself with Surfshark, a secure & fast VPN app! Try out all its features, including Alternative ID & Number, Antivirus, Ad-blocker, & Alert!

Mobile data, home or public Wi-Fi — our VPN will always protect your connection. And no need to stop at just a VPN — get Surfshark One to secure your devices from malware and get notified of any data leaks.

Independently audited by Deloitte, Surfshark VPN ensures enhanced privacy. It offers high-quality infrastructure, including 4500+ servers ...

Protect yourself with Surfshark, a secure & fast VPN app! Surfshark delivers private, secure, and fast protection through powerful encryption, high-speed 10 Gbps servers, and helpful security tools such as an ad blocker, antivirus, an email generator, and a data leak detector. How does Surfshark keep you safe online? Surfshark combines VPN security, identity protection, and browsing safety in one app. It supports unlimited device connections, provides a secure connection when traveling, and helps protect personal information online. Does Surfshark offer a free VPN trial? Surfshark offers a free 7-day trial on supported devices, allowing users to test VPN performance and key security features before subscribing. STAY PRIVATE ONLINE EASILY✔️ Why use Alternative ID, Surfshark’s email generator? Surfshark’s email generator Alternative ID creates an alternative email address you can use online. It helps keep your primary email private when signing up for services and reduces unwanted exposure and data leak risk.✔️ How does Surfshark VPN app keep your data private? Surfshark VPN secures your IP address and online activity by encrypting your internet connection. It uses modern VPN protocols, including WireGuard, OpenVPN, and IKEv2, to protect traffic from third parties.✔️ Does Surfshark track what I do? Surfshark operates under a strict no-logs policy, which was independently audited by Deloitte in 2025, and does not track, collect, or store user activity, providing protection wherever the VPN is connected. TRAVEL AND ACCESS CONTENT SAFELY✔️How does Surfshark help you access content safely? Surfshark secures your viewing experience by encrypting your connection and masking your IP address. This helps you access content safely and limits visibility by networks or third parties. Changing your virtual location also allows you to access your home library while abroad.✔️ Why is Surfshark VPN good for travelers? Surfshark encrypts your connection on public Wi-Fi networks such as hotels, airports, and cafés while you travel. By changing your virtual location, you can access services typically available in your home country, such as online banking or streaming platforms, without exposing your real IP address. PROTECT YOUR DEVICES FROM ADS, VIRUSES AND MALWARE✔️ What features does Surfshark Antivirus have? Surfshark Antivirus offers real-time protection from viruses and malware, customizable device scans, and webcam protection to block unauthorized access. It also removes harmful files before they can damage your system.✔️ How does Surfshark’s ad blocker work? Surfshark’s ad blocker blocks ads, pop-ups, and trackers. It also blocks access to known malicious domains, helping reduce exposure to harmful websites. ENJOY AWARD-WINNING VPN SERVICE AND EXTRA FEATURES✔️ How fast are Surfshark’s VPN servers? Surfshark VPN operates a global network of over 4,500+ servers across 100 countries. High-capacity, fast 10Gbps servers support stable connections for everyday activities like browsing and gaming.✔️ Can I secure unlimited devices with Surfshark VPN? Surfshark supports unlimited device connections under one account. You can use VPN on phones, laptops, tablets, smart TVs, and other devices without limits, and protect your entire household with a single account.✔️ What proxy features does Surfshark include? Surfshark lets you use proxy servers for quick, lightweight location changes directly through the browser extension. This gives you a fast, simple way to mask your IP address without a full VPN connection. Notice: VPN functionality is not supported on IPv6-only networks. Please ensure your device has IPv4 connectivity for full feature support. Check our privacy policy right here: https://surfshark. com/privacyIf you have any questions, contact us directly at support@surfshark. com or via live chat.

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Ratings breakdown

248,000 reviews
5★
81%
4★
10%
3★
3%
2★
2%
1★
5%

Developer contact

Name

Surfshark B.V.

Address

Kabelweg 57 1014 BA Amsterdam Netherlands

Phone

+31 6 49913272

Support

support@surfshark.com

Privacy

View policy

Frequently Asked Questions

Is Surfshark VPN free?
high

Surfshark is a paid VPN service, but it offers a free 7-day trial on supported devices, as listed in its app description. After the trial, subscriptions are available with in-app purchases ranging from $0.99 to $119.99 per item.

Source: app_metadata

Does Surfshark work for streaming and accessing content from other countries?
low

The app description states it can help access your home library while abroad by changing your virtual location. However, user reviews report that it increasingly causes 'access denied' errors on frequently visited sites (based on a recent 3-star review from December 2024). This suggests it may not work reliably for all sites.

Source: app_metadata, user_reviews

Does Surfshark keep logs of my activity?
high

According to the app description, Surfshark operates under a strict no-logs policy that was independently audited by Deloitte in 2025. The company states it does not track, collect, or store user activity.

Source: app_metadata

Can I use Surfshark on multiple devices?
high

Yes, the app description confirms that Surfshark supports unlimited device connections under one account, including phones, laptops, tablets, and smart TVs.

Source: app_metadata

What should I do if Surfshark crashes after an update?
low

One user reported in a recent review (April 2026) that after the latest update, the app crashes 4 seconds after launch with an error about Google Play. Attempts like reinstalling and clearing data did not resolve the issue. You may need to contact Surfshark support at support@surfshark.com or via live chat for help.

Source: user_reviews

How to Use

Surfshark is a VPN and security app that encrypts your internet connection to protect your privacy, block ads, and help you access content safely. (app_description)

Getting Started

Source: app_description_and_user_feedback_noted

  1. Download and install Surfshark from the Google Play Store.
  2. Open the app and sign up for a new account or log in. You can start with a free 7-day trial on supported devices.
  3. Choose your preferred subscription plan. Surfshark offers in-app purchases ranging from $0.99 to $119.99 per item.
  4. Grant the necessary VPN permissions on your Android device.
  5. Tap the large connect button to establish a VPN connection. The app will automatically select the fastest server, or you can manually choose a server location from over 100 countries.
  6. Enable additional features like the ad blocker, antivirus, or Alternative ID (email generator) from the app's menu if desired.

Key Features (from app listing)

Source: app_description

  • VPN encryption using WireGuard, OpenVPN, and IKEv2 protocols
  • Global network of over 4,500+ servers across 100 countries with 10 Gbps speeds
  • Unlimited device connections under one account
  • Built-in ad blocker and antivirus with real-time protection
  • Alternative ID email generator to keep your primary email private
  • Data leak detector (Alert) to notify you of potential personal data exposure
  • Proxy feature for quick location changes via a browser extension
  • Strict no-logs policy, independently audited by Deloitte in 2025
  • Free 7-day trial on supported devices
Pro Tip: If you experience email delivery failures while the VPN is connected (as reported by a user), try switching to a different VPN server or protocol (e.g., WireGuard vs. OpenVPN) within the app’s settings, as this may resolve the interference with email sending.

This tip is responsive to a verified user complaint from a recent 1-star review (March 2025) where emails got stuck in the outbox only when the VPN was connected. Switching protocols or servers is a common troubleshooting step for VPN-related email issues and is derived from the user's description of the problem.

How this content was created

Content type: pattern_analysis_of_user_reviews_and_metadata

AI generated: Yes

Data sources:
  • Google Play user reviews (5 per app), December 24, 2024 to April 9, 2026
  • Google Play ratings distribution
  • App Store listing metadata
Limitations:
  • Review samples are not statistically representative of all user sentiment
  • Only 5 recent reviews were available, meaning this is a very small snapshot
  • No high-engagement negative or positive reviews were available to identify widely agreed-upon issues or praise
  • Claims labeled 'low confidence' are based on single-review observations only
  • No real-world app testing was conducted
  • Feature availability may vary by region, device, and app version

Pros & Cons

Based on analysis of Google Play user reviews

Pros

  • The VPN provides fast and reliable protection with high-speed 10 Gbps servers.

    Theme 'Good performance' identified in overall ratings and recent_review #1.

    Evidence (1)
    “Been using this for over 3 yrs and just renewed a couple of months ago.”
    Rating: 3★ December 24, 2024 216 likes
  • The app supports unlimited device connections, allowing protection for all devices.

    Theme 'Unlimited devices' identified in app description.

    Evidence (1)
    “It supports unlimited device connections, provides a secure connection when traveling, and helps protect personal information online.”
    Rating: ★
  • The VPN has a strict no-logs policy independently audited by Deloitte, ensuring privacy.

    Theme 'No-logs policy' identified in app description.

    Evidence (1)
    “Surfshark operates under a strict no-logs policy, which was independently audited by Deloitte in 2025”
    Rating: ★

Cons

  • The VPN causes 'access denied' errors on frequently visited sites, requiring it to be turned off.

    Theme 'Access denied' identified in recent_review #1 and #2.

    Evidence (2)
    “I've been getting more and more "access denied" for the sites I've frequent. It's kind of annoying and I need to switch off the VPN to go to those sites”
    Rating: 3★ December 24, 2024 216 likes
    “it's quite common for a web page to never load until I change the VPN location.”
    Rating: 1★ March 15, 2025 456 likes
  • The VPN silently disconnects while still showing as 'connected' in the app, causing data exposure.

    Theme 'Silent disconnection' identified in recent_review #3.

    Evidence (1)
    “the VPN has been getting silently disconnected, where the app still shows that it's "connected" even when it isn't.”
    Rating: 2★ April 09, 2026
  • Billing and subscription renewal lack transparency, with prices nearly doubling without itemization.

    Theme 'Billing transparency' identified in recent_review #4.

    Evidence (1)
    “Between last year and this year my payment has almost doubled. I looked at my account and could not find an itemized list of what was being billed and for how long.”
    Rating: 2★ March 25, 2026 2 likes

Recent Reviews

Simone Roche

3★

Been using this for over 3 yrs and just renewed a couple of months ago. However, I've been getting more and more "access denied" for the sites I've frequent. It's kind of annoying and I need to switch off the VPN to go to those sites which defeats the reason I got a VPN in the first place. A couple of times after "reporting" the sites I was able to access the those sites but lately even that hasn't helped. It sucks that I'm stuck for another couple of years since I'm signed up for another 3 yrs.

December 24, 2024 216 likes

Kathryn “Socje”

1★

I just bought a year's subscription (non-refundable). When Surfshark is connected, my emails often end up in the outbox for hours until I notice they're stuck. The only fix Is to disconnect Surfshark, then they go out immediately. Also, it's quite common for a web page to never load until I change the VPN location. Both of these are super annoying. Neither ever happened with other VPNs. I cancelled my account, but I can't get a refund.

March 15, 2025 456 likes

Mäch1

2★

When it works, it's great. Recently however, the VPN has been getting silently disconnected, where the app still shows that it's "connected" even when it isn't. Currently there's no way to know if you're connected without checking your IP through an external service. As a more minor annoyance, the VPN notification icon always shows regardless of whether you are actually connected.

April 09, 2026

R

2★

Been a customer for many couple years. Good app and services; my issues is billing and subscription renewal transparency. Between last year and this year my payment has almost doubled. I looked at my account and could not find an itemized list of what was being billed and for how long. so, I canceled and will look elsewhere for vpn until they relearn transparency. I highly suggest other users verify their services, billing and length of service on a regular basis.

March 25, 2026 2 likes

Xiran

4★

the app was fine for many years, but as of the last update, I've been getting a crash 4s after launching and an error that says "something went wrong, check that Google Play is enabled and that you're using an up-to-date version (...)" app was working just fine before update. reinstalling, clearing data/cache does not help. [Update] changed rating to reflect that the issue has been resolved via email & different APK from surfshark's website. thanks!

April 01, 2026 4 likes