By AppHub Editorial Team · Updated August 3, 2026

LifeLock Identity by Norton

LifeLock Identity by Norton

4.4 ★
Downloads: 5,000,000+ Reviews: 43,500 Content Rating: Everyone
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Overview

Category

Finance

Developer

NortonMobile

Price

Free

Released On

Nov 26, 2018

Version

3.4

Requires Android

10

In-App Purchases

$10.00 - $349.99 per item

Contains Ads

No

Updated At

Apr 28, 2026

Features

Identity Theft Protection is hard. We make it easy for you with the LIFELOCK IDENTITY app and a NORTON 360 or LIFELOCK plan. You’re across town—and someone is taking out a bank loan in your name. We’ll send you an identity alert†. If it’s not you taking out that loan, you can respond right away, and we’ll go to work on your behalf.

LIFELOCK PLANS INCLUDE:

●LIFELOCK IDENTITY ALERT™ SYSTEM†: Alerts you if your Social Security Number, name, address, or date of birth are used in applications for c...

Identity Theft Protection is hard. We make it easy for you with the LIFELOCK IDENTITY app and a NORTON 360 or LIFELOCK plan. You’re across town—and someone is taking out a bank loan in your name. We’ll send you an identity alert†. If it’s not you taking out that loan, you can respond right away, and we’ll go to work on your behalf. LIFELOCK PLANS INCLUDE:

●LIFELOCK IDENTITY ALERT™ SYSTEM†: Alerts you if your Social Security Number, name, address, or date of birth are used in applications for credit or services.
●DARK WEB MONITORING: Continuously patrols the dark web and notifies you if we find your information.
●US-BASED ID RESTORATION SPECIALISTS: Should you become a victim of identity theft, an Agent will be dedicated to your case from start to finish to help restore your identity.
●MILLION DOLLAR PROTECTION PACKAGE†††: If you become a victim of identity theft, you’ll be covered for lawyers and experts up to $1 million, and stolen funds and expense reimbursement up to the limits of your plan. ADVANTAGE AND ULTIMATE PLUS PLANS ALSO INCLUDE:
●EASY ACCESS TO CREDIT SCORE(S) & REPORT(S)1: Access to unlimited daily or monthly credit information (based on your selected plan), an essential part of credit protection.
●IDENTITY LOCK: With a single tap, lock your TransUnion credit file.‡
●TRANSACTION MONITORING: Monitors your bank, credit card, and retirement account activity.†NORTON 360 plans without LifeLock include dark web monitoring only. LIFELOCK IDENTITY ADVISOR includes dark web monitoring, breach notifications, and merchant resolution management. It does not include the Million Dollar Protection™ Package or additional alert features offered in higher-tiered plans. No one can prevent all identity theft or cybercrime.1 If your plan includes credit reports, scores, and/or credit monitoring features ("Credit Features"), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful LifeLock plan enrollment. The credit scores provided are VantageScore 3.0 credit scores based on data from Equifax, Experian and TransUnion, respectively. Any One-Bureau VantageScore mentioned is based on Equifax data only. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness.† We do not monitor all transactions at all businesses.††† Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock. com/legal.‡ Locking or Unlocking your credit file does not affect your credit score and does not stop all companies and agencies from pulling your credit file. The credit lock on your TransUnion file will be unlocked if your subscription is downgraded or cancelled.

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Ratings breakdown

43,500 reviews
5★
75%
4★
9%
3★
4%
2★
3%
1★
10%

Developer contact

Name

Gen Digital Inc.

Address

60 E Rio Salado Pkwy Ste 1000 Tempe, AZ 85281-9124 United States

Phone

+1 650-527-6950

Support

norton_mobile@nortonlifelock.com

Privacy

View policy

Frequently Asked Questions

Is LifeLock Identity by Norton free to download?
high

Yes. The app metadata lists LifeLock Identity by Norton as free, with in-app purchases listed as $10.00 - $349.99 per item.

Source: app_metadata

What do sampled users complain about in LifeLock Identity by Norton?
medium

LifeLock Identity by Norton has sampled reports about account access, login, or recovery problems. 2 sampled reviews or 1 sampling buckets support this theme.

Source: user_reviews

What do sampled users like about LifeLock Identity by Norton?
low

LifeLock Identity by Norton is praised by sampled reviewers as easy, useful, or convenient. Only 1 sampled review supports this theme, so confidence is low.

Source: user_reviews

How to Use

Identity Theft Protection is hard. We make it easy for you with the LIFELOCK IDENTITY app and a NORTON 360 or LIFELOCK plan. (app_description)

Getting Started

Source: app_description_and_user_feedback_noted

  1. Install LifeLock Identity by Norton from the appropriate app store.
  2. Open the app and start with the free experience.
  3. Review the main features described in the app listing.
  4. Check settings or support resources if you run into sampled issue patterns such as lifelock identity by norton has sampled reports about account access, login, or recovery problems.

Key Features (from app listing)

Source: app_description

  • DARK WEB MONITORING: Continuously patrols the dark web and notifies you if we find your information.
  • IDENTITY LOCK: With a single tap, lock your TransUnion credit file.‡
  • Finance app experience
  • Free download
  • From NortonMobile
  • 5,000,000+ downloads listed
Pro Tip: Start with the areas reviewers praised: LifeLock Identity by Norton is praised by sampled reviewers as easy, useful, or convenient.

Theme 'easy, useful, or convenient to use' identified in recent_reviews #3. Review #3 praises easy, useful, or convenient to use.

How this content was created

Content type: pattern_analysis_of_user_reviews_and_metadata

AI generated: Yes

Data sources:
  • Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), October 16, 2024 to May 08, 2026
  • Google Play ratings distribution
  • App Store listing metadata
Limitations:
  • Review samples are not statistically representative of all user sentiment
  • High-engagement negative reviews can overrepresent complaints
  • Claims labeled 'low confidence' are based on single-review observations only
  • No real-world app testing was conducted
  • Feature availability may vary by region, device, and app version

Pros & Cons

Based on analysis of Google Play user reviews

Pros

  • Users appreciate the app: "This is the 1st time I have used any 'paid for' Identity/Personal Info Protection of any kind. I like that I can choose " high

    Extracted from 2 high-rated user review(s)

    Evidence (2)
    “This is the 1st time I have used any 'paid for' Identity/Personal Info Protection of any kind. I like that I can choose to sign up for a month or pay for a yearly subscription at a discount. The app i”
    Rating: 5★ May 06, 2021 597 likes
    “My only complaint is that sometimes important notifications come through WEEKS after other apps like life 360 had already alerted. Other than that, I love having peace of mind knowing my information, ”
    Rating: 4★ October 16, 2024 773 likes
  • LIFELOCK IDENTITY ALERT™ SYSTEM†: Alerts you if your Social Security Number, name, address, or date of birth are used in applications for credit or services. medium

    Extracted from app description

  • DARK WEB MONITORING: Continuously patrols the dark web and notifies you if we find your information. medium

    Extracted from app description

  • US-BASED ID RESTORATION SPECIALISTS: Should you become a victim of identity theft, an Agent will be dedicated to your case from start to finish to help restore your identity. medium

    Extracted from app description

  • MILLION DOLLAR PROTECTION PACKAGE†††: If you become a victim of identity theft, you’ll be covered for lawyers and experts up to $1 million, and stolen funds and expense reimbursement up to the limits of your plan. ADVANTAGE AND ULTIMATE PLUS PLANS ALSO INCLUDE: medium

    Extracted from app description

Cons

  • Some users report issues: "get alerts in email, then follow link and it doesn't even show the alert, but something different. click on message support and it just spins. no numb" low

    Identified from 3 low-rated user review(s)

    Evidence (3)
    “get alerts in email, then follow link and it doesn't even show the alert, but something different. click on message support and it just spins. no number I can find to call a real person and actually t”
    Rating: 2★ May 08, 2026 4 likes
    “when it send me an alert via email and or phone call, I go to the app to view the alert and it just says "webpage not available" so ... thanks for the alert that I cannot see. not sure what the point ”
    Rating: 1★ January 10, 2026 90 likes
    “The financial monitoring is horrible. Every single account I have added to monitor always disconnects randomly and often. Does not matter which institution it is. Then they don't want to reconnect for”
    Rating: 1★ April 03, 2024 215 likes

Recent Reviews

John Crandall

2★

get alerts in email, then follow link and it doesn't even show the alert, but something different. click on message support and it just spins. no number I can find to call a real person and actually try to stop the account I was alerted to. but hey, 2 stars because at least I got an alert. Just can't do anything about it but worry.

May 08, 2026 4 likes

Jeff Denkinger

1★

when it send me an alert via email and or phone call, I go to the app to view the alert and it just says "webpage not available" so ... thanks for the alert that I cannot see. not sure what the point of having this is if I can't see what you are alerting me to. neat. also when I try click review activity from the email you send, it never lets me log on. I need to go through the app directly. while not the end of the world, it's inconvenient to say the least.

January 10, 2026 90 likes

Janet McGregor

5★

This is the 1st time I have used any 'paid for' Identity/Personal Info Protection of any kind. I like that I can choose to sign up for a month or pay for a yearly subscription at a discount. The app is very easy to use...just follow the prompts. You can save up to 10 credit card #s to be monitored and multiple bank accts too. Dark web monitoring is included. A good, necessary, service at a fair price

May 06, 2021 597 likes

Petros T

1★

The financial monitoring is horrible. Every single account I have added to monitor always disconnects randomly and often. Does not matter which institution it is. Then they don't want to reconnect for days. It also does not alert you when an account disconnects. Then I have to go in and add my login info everyday for each account to try and get them to reconnect. I don't understand why it is so unreliable. This has been going on for months at this point. Very disappointed for the price point.

April 03, 2024 215 likes

Julie Ann

4★

My only complaint is that sometimes important notifications come through WEEKS after other apps like life 360 had already alerted. Other than that, I love having peace of mind knowing my information, my properties, titles, and many more important things are consistently being monitored and protected. I pay annually because it's cheaper that way. However, it is a little more expensive than I would like. If the price was lowered by $50 ANNUALLY, I'd be 100% satisfied.

October 16, 2024 773 likes
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