Uber Eats: Food and Grocery

This app is so untruful in everything it says. it will tell you 0$ delivery fee for orders over 15$. My order is 17$ and its still charging me a 6$ delivery fee on top of "other" fees for 4$. I even have their subscription for no delivery fees. makes me wonder how long this has been going on without me noticing. Also they time it says it will take it not accurate at all its always double or more the time for me to actually get my food.

Before you order, go to the restaurant's website and look at their prices. UE tacks on extra price to every item, before charging ridiculous fees, before charging an "optional" tip and asking if you want to pay even more to avoid having your driver make multiple stops on the way. All for your $15 turned $30+ order to arrive an hour later cold. Just order takeout and go get the food. It will be faster and save you both money and energy.

In the past year, they've made the support options worse by limiting the specific feedback you can leave and burying the options you need behind numerous unnecessary selections. This is clearly a move to discourage people from reporting missing or defective items. And the support is hit or miss. Sometimes they respond quickly and issue a refund. Sometimes they blame the restaurant and do nothing at all. And we're talking about completely wrong orders (different name completely).

Very terrible app. You can no longer get someone on customer service. Everything is done through robot chat. I've had too many complications with orders lately. And all the sudden they don't allow you to cancel orders immediately if there's an issue. They charge you almost the full amount to cancel orders now. Greedy Corporation trying to take advantage of people. I will I will be deleting this app and never using it again.

If the store and driver are competent, there is usually not a problem. But if one is off, your order can be late, have missing items or be totally lost. Customer service is difficult to get a hold of. You have to use website not app. Plus agents are rude and try to rush you along. For example, Danica could give me a refund for 2 of my missing/wrong items but the 3rd missing item was beyond her scope to handle. She credited the separate order of fries but not the kids meal missing fries