My Verizon

500 characters are not enough to fully articulate the problems I have with this app, so I'll give a short run-down. They make it difficult to log in, they throw unwanted ads in your face, the app itself regularly freezes or fails to load, and they force you to save a payment method, when maybe I'd rather just input my information manually. Bottom line, I only use this to pay my bill, but Verizon acts like they don't want my money. Avoid this if you can.

I'm going to join the MANY 1 star reviews, because I, like others, had auto pay, and all of my account information RANDOMLY shut off, and alongside that, my discount as well, and it wasn't due to insufficient funds, there was more than enough funds, it just stopped. When I tried to re-enter my account information, it won't accept the account information, even though it's the same information I was using before, in which auto-pay had been successfully working for several months.

The only reason to have the app before was to get My Access rewards. They use to give out gift cards, free movies, and other things. Now the things they "give" you are concert tickets that you need to buy. They sometimes give gift cards but it's first come first serve and they don't even notify or say when they will give them out. The app is useless now. Been with them for 20 years all I've gotten are increased bills and they can't even give out decent rewards. Might be time to jump ship.

The app refuses to accept my payment, giving me constant errors whenever I try and pay using the same card I have been for years. Can't edit the payment information, can't add a new payment, can't even pay for my mobile plan. The app has been getting progressively worse with every update. Honestly incredibly disappointing that I'm spending as much as I am for service that doesn't even allow me to maintain it.

This app is a nightmare. Constantly loses connection, ads everywhere & doesn't even serve any purpose to manage your account because none of those options work when you need them. I was trying to add new payment info & it kept rejecting it till I got an alert I had reached the maximum card changes allowed on my account. So I was forced to call customer service just for that to keep rejecting my CORRECT zip code then hang up on me.