Wendy’s

This App is terrible... I've tried to use it on and off, for a few months now. When trying to get my "free" six piece nuggets, it keeps telling me to "Oops, you forgot something, please add...". Initially my order was a Double Combo and then after the error, I added a chicken sandwich but, still the error. I've tried multiple combinations and a la carte attempts to no avail. Unless issues with the App are fixed, I'll keep staying away from Wendy's altogether.

I added a gift card to my Digital Account Balance, but the app didn’t apply it to my order. There was no option to use the balance during checkout, and no clear indication of how to apply it. On top of that, the live chat support doesn’t work. This defeats the purpose of both gift cards and the convenience a mobile app is supposed to offer. Update: The Digital Account Balance was less than the total balance of the order.

07/20/2025: I tried to redeem a coupon that I can only use on this particular day and no matter what I did, following the guidelines to validate this coupon, the app made it unsuccessful to complete my purchase. Now my coupon is gone because the expiration date has passed and it makes me feel like it was a bait & switch tactic. Things like this makes a customer just change their mind about eating from a place where they feel cheated. I'll probably just order from Burger King. Less complications.

STOP LOCKING THE MENU TO SPECIFIC TIMES FOR BREAKFAST AND LUNCH. Now that that's out of the way, why doesn't it work unless it's on data, why can't it load without a perfect connection? You're almost as bad as Domino's app, which is SAYING SOMETHING. Even when the app does work, it takes like 10 minutes just to load and then another 5 to order even when you already know what you're getting. most of the time, it takes so long. I just say f it and get mcdonalds

Improving, used to be very slow and favorites used to error out all the time. Those haven't happened in a while now. Very much wish you could review the order after paying without having to cancel. sitting in the drive through waiting now, thinking I ordered one thing, but won't be able to review until they complete the order. Also wish I could order a half-cut iced tea.