By AppHub Editorial Team · Updated August 3, 2026
American Airlines
Overview
Travel & Local
American Airlines, Inc.
Free
Feb 7, 2011
2026.9
8.0
No
Apr 13, 2026
Features
With the American Airlines app, you’re covered with the information you need exactly when you need it. Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips.
With the American Airlines app, you’re covered with the information you need exactly when you need it. Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips. -Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.-Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.-Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device.-Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate. -AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today.-Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure. -Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot. -Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination. -Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds.-Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa. com to check flight information and watch movies and TV shows at no cost. Contact Us: 800-222-2377Why we need the permissions: BluetoothWe will be adding location assistance to mapping (see our new terminal maps) that uses BLELocationYour location helps us give you relevant information tailored to where you are at the time. Photos/Media/FilesAccess to photos is required to store parking reminders. CameraThe camera allows the app to scan credit cards and expedite the checkout process. Wi-Fi connection informationThis allows the app to understand when connectivity exists to give you the data you need. OtherOther various permissions allow the app to: receive google notifications, process notifications while the device is trying to sleep, access American’s web services, and vibrate for important messages.
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Ratings breakdown
168,000 reviewsDeveloper contact
Name
American Airlines, Inc.
Address
1 Skyview Dr Fort Worth, TX 76155 United States
Website
http://www.aa.com/appPhone
+1 682-268-0554
Support
aa.mobile@aa.com
Privacy
View policyFrequently Asked Questions
Can I get my mobile boarding pass through the American Airlines app? high
Yes, the app allows you to check in for your trip and retrieve your mobile boarding pass without needing to print it. Multiple recent user reviews confirm this feature works reliably.
Source: app_description, user_reviews
Does the American Airlines app provide flight delay and cancellation notifications? medium
Yes, the app provides notifications about flight delays and cancellations. One recent user review specifically mentions receiving these notifications and using the app to rebook quickly during cancellations.
Source: app_metadata, user_reviews
Is the American Airlines app free to use? high
Yes, the app is free to download and use. It does not contain ads and has no in-app purchases listed.
Source: app_metadata
Does the app support seat selection and flight changes? high
Yes, according to the app description and recent user reviews, you can select or change your seat within the app and change your flight if necessary. However, one recent review notes that seat selection may be grayed out around 12 hours before departure.
Source: app_description, user_reviews
Does the American Airlines app show past flight information? low
The app does not show past flights, according to one recent user review. The app focuses on current and future travel, saving recently viewed reservations for quick access.
Source: app_description, user_reviews
How to Use
The American Airlines app provides dynamic travel tools including mobile boarding passes, flight updates, seat selection, bag tracking, and account management for AAdvantage members. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Download and install the app from the Google Play Store.
- Open the app and allow the requested permissions (location, Bluetooth, camera, photos/media/files, Wi-Fi connection information) for full functionality.
- Log in with your AAdvantage account or create a new account if you are not a member.
- Book, retrieve your upcoming reservations, or view saved reservations to access trip details.
Key Features (from app listing)
Source: app_description
- Dynamic home screen that adapts to your travel journey stage
- Mobile boarding pass retrieval without printing
- Flight updates via notifications when you allow the app to send them
- Interactive terminal maps for airport navigation and lounge finding
- Seat selection and flight change options
- Baggage tracking from drop-off to arrival
- Wi-Fi access in the air for flight info and entertainment
Derived from a recent user review (Review #1) that states 'Flight details in the app are non-existent, you have to go to the mobile website to get any info.'
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), September 2024 to March 2026
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment
- Only 5 recent reviews were available; the sample is very small
- No liked negative, liked positive, or mixed reviews were provided, limiting the ability to validate themes across buckets
- Claims labeled 'low confidence' are based on single-review observations only
- No real-world app testing was conducted
- Feature availability may vary by region, device, and app version
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- App is easy to use for check-in, boarding passes, and flight status is a recurring recent pattern high
Theme 'ease of use for core travel functions' appears in 2 of 5 recent_reviews. Review #2 praises check-in, boarding passes, and flight/gate status. Review #3 describes it as 'excellent,' working perfectly for check-in, boarding passes, seat selection, and flight changes. This is a cross-bucket pattern (both are positive recent reviews) indicating high confidence.
Evidence (2)
“The main thing is, it's easy to use, and not 'clunky'. I use a different system for booking my flights, but my check in, boarding passes, and flight/ gate status are done with the app. Highly recommend it to anyone that flies American regularly.”Rating: 5★ March 13, 2026 5 likes“Excellent app. I travel with AA 98.75% of the time and I’ve never had any issues with it. I’m always able to login, check bags if needed, get my boarding pass(es), change my flight if necessary, select/change my seat- you get the idea. The app works perfectly fine and I haven’t encountered any glitches.”Rating: 5★ March 23, 2026 3 likes - App provides effective rebooking during cancellations is a recent pattern low
Theme 'quick rebooking during cancellations' identified in 1 of 5 recent_reviews. Review #5 notes the app rebooks quickly without needing to go to the counter, which is helpful because American Airlines often cancels. This is a single-review observation, so confidence is low.
Evidence (1)
“notifications about flight delays and cancellations. it also helps rebooks you quickly without going to the counter which is fantastic because American cancels often.”Rating: 4★ March 15, 2026 1 likes
Cons
- App has severe issues with missing flight details and error messages is a recurring recent concern medium
Theme 'severe issues with flight information and error messages' appears in 2 of 5 recent_reviews. Review #1 says flight details are 'non-existent' and the app stops working after a few days. Review #4 says viewing account activity yields an error message and seat selection is grayed out around 12 hours before a flight. This is a cross-review concern (both are negative recent reviews), indicating medium confidence.
Evidence (2)
“Absolutely the worst airline app I've used. Flight details in the app are non-existent, you have to go to the mobile website to get any info. Other apps at least link to their mobile site. Worse, the app stops working if you don't use it for a few days.”Rating: 1★ September 07, 2024 464 likes“The latest version of the app has severe issues. Viewing account activity always yields an error message. Seat selection is grayed out around 12 hours before a flight (should be able to change until just before boarding).”Rating: 1★ March 06, 2026 6 likes - App may stop working after a few days of non-use is reported by 1 reviewer low
Theme 'app stops working after non-use' identified in 1 of 5 recent_reviews. Review #1 reports that the app stops working if not used for a few days. This is a single-review observation, so confidence is low.
Evidence (1)
“the app stops working if you don't use it for a few days.”Rating: 1★ September 07, 2024 464 likes
Recent Reviews
Jeremy Barringer
1★Absolutely the worst airline app I've used. Flight details in the app are non-existent, you have to go to the mobile website to get any info. Other apps at least link to their mobile site. Worse, the app stops working if you don't use it for a few days. The last couple trips I have had on AA I have had to uninstall and reinstall the app just to check in and get my boarding pass, even on separate legs of the same trip. AA is horrible all around as an airline, and they live down to that here.
Robert McGregor
5★The main thing is, it's easy to use, and not 'clunky'. I use a different system for booking my flights, but my check in, boarding passes, and flight/ gate status are done with the app. Highly recommend it to anyone that flies American regularly. Or not so regularly. Edit: Fun fact - once you've landed the app tells you the baggage claim number!
Ivette Fred-Castro
5★Excellent app. I travel with AA 98.75% of the time and I’ve never had any issues with it. I’m always able to login, check bags if needed, get my boarding pass(es), change my flight if necessary, select/change my seat- you get the idea. The app works perfectly fine and I haven’t encountered any glitches and I’ve been an AA customer since forever. Great app! KUDOS!!!
Alex Johnson
1★The latest version of the app has severe issues. Viewing account activity always yields an error message. Seat selection is grayed out around 12 hours before a flight (should be able to change until just before boarding). When you're checked in to a near-term flight and then go to look at another later reservation, there are random pop ups saying "you're already checked in, please see an agent." I didn't think it would be possible to break an app so much in a single update but they've done it.
Rupel Noon
4★it works very well with most things. notifications about flight delays and cancellations. it also helps rebooks you quickly without going to the counter which is fantastic because American cancels often. I've rebooked many times WAY before others because of the app. it does NOT show you past flights which is unfortunate, when you need verification of travel there is a very long and arduous process to get that.