By AppHub Editorial Team · Updated August 3, 2026
Amazon Alexa
Overview
Lifestyle
Amazon Mobile LLC
Free
Nov 17, 2014
2.2.666811.0
10
No
Feb 19, 2026
Features
Use the Amazon Alexa App to set up your Alexa-enabled devices, listen to music, create shopping lists, get news updates, and much more. The more you use Alexa, the more she adapts to your voice, vocabulary, and personal preferences.
DISCOVER MORE
...
Use the Amazon Alexa App to set up your Alexa-enabled devices, listen to music, create shopping lists, get news updates, and much more. The more you use Alexa, the more she adapts to your voice, vocabulary, and personal preferences. DISCOVER MORE
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Ratings breakdown
5,480,000 reviewsDeveloper contact
Name
Amazon.com, Inc.
Address
410 Terry Ave N Seattle, WA 98109-5210 United States
Website
http://www.amazon.com/Phone
+1 206-266-1000
Support
echo-support@amazon.com
Privacy
View policyFrequently Asked Questions
Is Amazon Alexa free to download? high
Yes. The app metadata lists Amazon Alexa as free.
Source: app_metadata
What do sampled users complain about in Amazon Alexa? medium
Amazon Alexa has sampled complaints about user interface, navigation, or design usability. 2 sampled reviews independently mention this pattern. For example, one reviewer says: " There is NOTHING intuitive about the app. It is incredibly difficult to find anything. It seems that everything is INTE"
Source: user_reviews
Is Amazon Alexa worth downloading in 2026? medium
Based on 5 sampled reviews spanning September 27, 2025 to February 16, 2026, Amazon Alexa has a 4.1/5 overall rating from 5.5M total reviews. Sampled reviews show 0 praised themes and 2 complaint themes. As with any app, experiences vary by device and use case.
Source: user_reviews, app_metadata, ratings_data
How to Use
Use the Amazon Alexa App to set up your Alexa-enabled devices, listen to music, create shopping lists, get news updates, and much more. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Install Amazon Alexa from the Google Play Store or Apple App Store.
- Open the app and begin with the free experience to explore its core functionality.
- Review the main features described in the app listing to understand what this app offers.
- Be aware of sampled user-reported issues: the app has sampled complaints about user interface, navigation, or design usability..
Key Features (from app listing)
Source: app_description
- Get more out of your Echo device through personalized feature recommendations from Alexa
- Discover and enable recommended Alexa skills
- Create routines to automate your smart home devicesMUSIC & BOOKS
- Create speaker groups to play music across your compatible Echo devices for multi-room musicORGANIZE YOUR DAY
- Use Drop In from your app to connect instantly with your compatible Echo devices, like a two-way intercom
- Call or message supported Alexa-enabled devices, at no additional cost
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), September 27, 2025 to February 16, 2026
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment
- High-engagement negative reviews can overrepresent complaints
- Claims labeled 'low confidence' are based on single-review observations only
- No real-world app testing was conducted
- Feature availability may vary by region, device, and app version
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- Voice commands often fail to execute correctly, requiring manual app intervention for basic tasks.
Theme 'Voice command unreliability' identified in recent_review #3, #4, and #5
- App frequently disconnects from devices, requiring constant reconnection and causing frustration.
Theme 'Device disconnection' identified in recent_review #1 and #2
- App interface is unintuitive and difficult to navigate, making simple tasks overly complicated.
Theme 'Poor user interface' identified in recent_review #1 and #2
Cons
- Alexa devices have become progressively less responsive and reliable over time.
Theme 'Degraded performance over time' identified in recent_review #3, #4, and #5
- Amazon Music integration aggressively pushes a paid subscription, making it hard to use the free tier.
Theme 'Aggressive upselling' identified in recent_review #4 and #5
- Alarm and snooze functions behave erratically, with unexpected loud blares after a gentle start.
Theme 'Alarm malfunction' identified in recent_review #5
Recent Reviews
Frank Ciuffetelli
1★Nothing about this app is easy or even moderately easy to use. Constantly disconnecting multiple devices, forcing constant device reconnects. There is NOTHING intuitive about the app. It is incredibly difficult to find anything. It seems that everything is INTENTIONALLY made difficult to find and use. Really makes me question my loyalty to Amazon and Alexa. This is supposed to make things easier, but Alexa, Alexa+, the Alexa app are going the wrong way!
Stephanie Earls
3★Works about half the time, or less. When I open the app, most the time the screen is mostly blank except on the bottom it will show the home, light and three bars. I used to be able to select the 3 bars and get to the menu when this happened, but lately that isn't even working. So today I'm uninstalling and reinstalling to see if that will fit it, but I feel its going to keep happening.
Stew L
1★Alexa (two Echo Shows and two Echo Dots) are becoming less responsive every day. When I say to turn on all lights, only some of them go on. If I then go into the app on my phone, I can turn on the rest. Or, when I again say to turn on lights the one that was on goes off. Alexa says OK when nothing happens, or nothing happens and there is no confirmation. Sometimes there is a latency between when the action takes place and when there is a confirmation. This has progressively become worse.
Dana Robinson
1★Alexa sucks. My wife has one in our kitchen and it takes several tries for it to recognize her voice EVERY. SINGLE. TIME. Even when it recognizes her voice, the odds that you get the right song are maybe 1 in 3. It's also unnecessarily difficult to turn off Amazon Music, which is contantly trying to sell you a pro plan. I can't wait to throw this stupid thing in the e-waste pile.
Kevin Luzier
2★I paid good money for these devices and they don't do what I want them to do. When my alarm goes off in the morning, the sound comes in real gently, as I had it set. Then, when I hit (9-minute) Snooze, it waits about 5 seconds and blares the sound at me, forcing me to hit Snooze again. Nine minutes later, the same thing happens when I hit Stop. Also, I have turned off all home screen content but it still keeps showing me ads. It's aggravating. Often it can't find music that's in my library.