By AppHub Editorial Team · Updated August 5, 2026
JPay
Overview
Finance
Free
Oct 15, 2012
26.2.0
11
No
Apr 9, 2026
Features
The JPay App is the easiest way to stay connected and support your incarcerated individual. JPay allows you to quickly send money to a trust account, send and receive Emails, photos, eCards and Videograms. Purchase a tablet for your contact and fund their media account. Features:
The JPay App is the easiest way to stay connected and support your incarcerated individual. JPay allows you to quickly send money to a trust account, send and receive Emails, photos, eCards and Videograms. Purchase a tablet for your contact and fund their media account. Features:
When you purchase through links on our site, we may earn an affiliate commission. Learn more
Ratings breakdown
104,000 reviewsDeveloper contact
Name
Securus Technologies, LLC
Address
5360 Legacy Dr Ste 300 Plano, TX 75024-3135 United States
Website
https://www.jpay.comPhone
+1 800-574-5729
Support
JPayAndroidConsumerFeedback@aventiv.com
Privacy
View policyFrequently Asked Questions
Are emails sent through JPay being received by the incarcerated individual? high
Based on recent user reviews, there is a recurring complaint that sent emails are not being received or are significantly delayed. Multiple reviewers have reported their messages getting stuck in drafts, not going through, or the recipient saying they never received them. While the app is designed to deliver them, these technical issues appear to be a common problem.
Source: user_reviews
Is the JPay app free to download and use? high
The JPay app itself is free to download. However, nearly all features, such as sending emails, photos (Snap n' Send), and Videograms, require purchasing 'stamps' with real money. You also need to use credit/debit cards to send money to an incarcerated individual's trust account. In-app purchases are required for the app's core communication and financial functions.
Source: app_metadata, app_description
What can you do on the JPay app? high
The JPay app allows you to send money to an incarcerated individual's trust account, send and receive emails, photos (Snap n' Send), eCards, and 30-second Videograms. You can also purchase stamps for these communications, set up recurring payments, buy a tablet for your contact, and fund their media account for content.
Source: app_description
Why is the JPay app stuck on the loading screen? low
Some users have reported the app getting stuck on a blue loading page with a spinning white circle. In reported cases, this issue was not resolved by uninstalling and reinstalling the app. This appears to be a persistent technical bug that may require a server-side or app update fix from the developer to resolve.
Source: user_reviews
How to Use
JPay is a mobile app designed to allow users to send money, emails, photos, and video messages to incarcerated individuals in facilities that support the service. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- 1. Download and install the JPay app from the Google Play Store.
- 2. Create a JPay account by providing the requested personal information.
- 3. To send money, link a credit or debit card, or use a prepaid card, and search for the incarcerated individual's facility and ID.
- 4. To send messages, purchase 'stamps' via in-app purchase, then compose an email or select a photo or video to send.
- 5. Be aware that communication may not be instant; user reviews indicate emails can be delayed or lost. Ensure all steps to 'send' and 'confirm' are completed.
Key Features (from app listing)
Source: app_description
- Send money to a trust account for an incarcerated individual.
- Purchase stamps for Email, Snap n' Send (photos), and Videograms.
- Send and receive Emails and photos.
- Send 30-second Videograms.
- Purchase a tablet for your contact and fund their media account.
- Set a low stamp balance reminder.
- Schedule recurring money transfers.
- Manage your profile and payment options.
This tip is directly responsive to the verified user complaint pattern about undelivered emails and lost messages found in recent_reviews #1 and #3.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), August 01, 2019 to February 11, 2021
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment.
- High-engagement negative reviews can overrepresent complaints.
- Claims labeled 'low confidence' are based on single-review observations only.
- No real-world app testing was conducted.
- Feature availability may vary by region, device, and app version.
- The sample for this analysis was limited to 5 recent reviews, significantly reducing the reliability of all claims made.
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- Users appreciate the app: "I'm beyond grateful for the app & ability to stay in touch with my loved one with emails, pictures, being able to set up" high
Extracted from 1 high-rated user review(s)
Evidence (1)
“I'm beyond grateful for the app & ability to stay in touch with my loved one with emails, pictures, being able to set up recurring payments so it isn't a constant stressor & getting a notification whe”Rating: 4★ December 18, 2020 75 likes
Cons
- Some users report issues: "I wrote a long heart felt email to my good friend in confinement and saved it indraft but when I went to finish the letter it was GONE! 😰 I also sent" low
Identified from 3 low-rated user review(s)
Evidence (3)
“I wrote a long heart felt email to my good friend in confinement and saved it indraft but when I went to finish the letter it was GONE! 😰 I also sent an email to him, but he said he never received it”Rating: 2★ April 11, 2020 52 likes“It seems to work when it wants to. I received an email a month after it was sent. Also seems to constantly be loading with the blue page that says "jpay", and the white circle just goes around and aro”Rating: 2★ August 01, 2019 58 likes“I agree with another user. The most recent update is disappointing to say the least. I am constantly receiving notifications expecting to open my email to read from my loved one only to see there isn'”Rating: 1★ September 11, 2019 89 likes
Recent Reviews
A Google user
2★I wrote a long heart felt email to my good friend in confinement and saved it indraft but when I went to finish the letter it was GONE! 😰 I also sent an email to him, but he said he never received it. I purchased stamps on my account a while ago, I when tried to send a email, the app stated I needed to purchase more, that isn't be right! This app is cheap, but as the saying goes, you get what you pay for! Writing a letter and mailing it would be more reliable!😠
Jane McKinney
4★I'm beyond grateful for the app & ability to stay in touch with my loved one with emails, pictures, being able to set up recurring payments so it isn't a constant stressor & getting a notification when they've sent me something. What I don't like, is that it isn't direct, has to be decifered, words with colors or the use of "pod" & "rec" are held up, possibly for days.. pictures take just as long for them to receive & forget about them getting anything on the weekends.
Brittany Holland
3★I have been using this app for 6-7 years. I have never had issues until recently. A few times my messages get stuck in drafts after I made sure to hit send and then confirm. I also think it would be awesome to add a 'resend' feature on emails. A lot of times emails dont go through and there is no copy and paste. It would be even better if the incarcerated individual had that same 'resend' feature as well.
A Google user
2★It seems to work when it wants to. I received an email a month after it was sent. Also seems to constantly be loading with the blue page that says "jpay", and the white circle just goes around and around. I have unistalled and reinstalled nothing changed it's still stuck on the loading page. Most of thr time I have to log on using the website. I downloaded the app to avoid that and to be able to navigate through the system faster and eaiser.
A Google user
1★I agree with another user. The most recent update is disappointing to say the least. I am constantly receiving notifications expecting to open my email to read from my loved one only to see there isn't any new mail afterall. I get there's a delay, but DAYS at a time sometimes?? A bit much...If not for videograms I'd delete the app. Although I might do it anyway, though convenient you pay more then you do going online. As if they're not getting enough money as is.