By AppHub Editorial Team · Updated August 5, 2026

HP

4.2 ★

Downloads: 100,000,000+ Reviews: 878,000 Content Rating: Everyone

Overview

Features

The go-to app for your HP devices. Set up your new printer, personalize your experience, print, scan, and contact support—all in one place.

Formerly HP Smart, the new HP app[1] offers you more ways to get more from your HP device.

Easy Setup, Wherever You Are New device? No problem. Get up and running fast with a guided setup that does the heavy lifting for you. Once you are ready to go, you can manage your HP printer and computer and stay on top of the essentials, like checking your ink l...

The go-to app for your HP devices. Set up your new printer, personalize your experience, print, scan, and contact support—all in one place. Formerly HP Smart, the new HP app[1] offers you more ways to get more from your HP device. Easy Setup, Wherever You Are New device? No problem. Get up and running fast with a guided setup that does the heavy lifting for you. Once you are ready to go, you can manage your HP printer and computer and stay on top of the essentials, like checking your ink levels. Make the Most of Your Device Stay informed with top recommendations. Plus, you can adjust your device settings and discover HP products that match your needs—it is all about making your tech work just the way you like it. Print and Scan, On Your Time Print a school form from the kitchen or a last-minute birthday card. Even, scan receipts in seconds and send it straight to your email. Whether you're at home or at the office, completing your print tasks is a click away. Instant Help Whenever You Need It When something goes wrong, help is right there—make a quick call, message live chat or find answers in the app. You’ll be back to what matters before you know it. But wait, your experience just gets better and better!

●HP Printables: Unlock a world of creativity with HP Printables[2]. Explore tons of cards, coloring pages, educational worksheets, and fun crafts projects.

●Print Photos: Print high-quality photos directly from your device.

●Scan and Print: Adjust and edit your documents before you hit print.

●Scan Documents: Quickly scan and digitize your documents for easy sharing and storage.

●Fax: Send and receive faxes directly from the app.

●Print Shortcuts: Set up custom shortcuts for print tasks you use often.

●Print Supplies: Get a notification when your printer is low on ink or paper and easily order more to keep printing uninterrupted.

●HP Warranty Check: Keep track of your HP device warranties. We're always adding cool new features to the app. Make sure you turn on auto-updates, so you don't miss all the latest improvements! Disclaimers1. HP Smart and myHP are now the HP app, available for download on Android mobile phones and tablets. The HP app requires download available at www. hp. com/hp-app. Not all HP devices, services, apps are available in the HP app. Certain features are available in English language only, and may vary by printer and PC model/country, and between desktop/mobile applications. HP reserves the right to introduce charges for use of select HP app functionality. Internet access required. HP account required for full functionality. Fax sending capability only. Live chat and phone support are available during business hours and varies by country. Chat service is localized in supported regions, and where not supported, will default to English. Supported conferencing features vary by device and device configuration. For complete Terms of Service see: www. hp. com/hp-app-terms-of-use.

2.. Printables are for personal use only and may not be distributed for any commercial purpose.

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Ratings breakdown

878,000 reviews

5★

72%

4★

3★

2★

1★

15%

Developer contact

Name

HP Inc.

Address

1501 Page Mill Rd Palo Alto, CA 94304 United States

Website

https://support.hp.com/us-en/document/ish_1716406-1413451-16?openCLC=true

Phone

+1 858-924-4028

Support

HPAppFeedback@hp.com

Privacy

View policy

Frequently Asked Questions

Is the HP app free to download and use?

high

Yes, the HP app is free to download from Google Play. It offers in-app purchases and subscriptions like HP Instant Ink for supplies, but the core setup, printing, scanning, and support features are free. An HP account and internet connection are required.

Source: app_metadata, app_description

Why is my HP printer not connecting to the app on my phone?

medium

Based on recent user reviews, some users report persistent connection issues, with the app showing 'not connected' or taking up to an hour to print from a phone. HP recommends going through guided setup, ensuring the printer and phone are on the same Wi-Fi network, and checking the HP app troubleshooting section. The app also offers live chat and phone support during business hours.

Source: user_reviews, app_description

Does the HP app work with all HP printers?

high

No, the HP app does not support all HP devices. The app description states that 'not all HP devices, services, apps are available in the HP app' and that some features vary by printer and PC model or country. You should check the HP website for a list of compatible devices.

Source: app_description

Can I track my HP Instant Ink usage in the app?

low

The app does include a print supplies feature that notifies you when ink is low and allows reordering. However, one recent reviewer reports difficulty finding the exact number of remaining Instant Ink pages in the app, saying it redirects to a web browser. For precise tracking, you may need to log into your HP account on the web.

Source: user_reviews, app_description

What Android version is needed for the HP app?

high

The HP app requires Android 10 or higher, according to the Google Play listing.

Source: app_metadata

How to Use

The HP app helps you set up, manage, print, scan, and get support for HP printers and computers from your phone. (app_description)

Getting Started

Source: app_description

Download the HP app from Google Play and open it.
Create or sign in to your HP account (required for full functionality).
Follow the guided on-screen setup to add your HP printer or computer.
Connect your mobile device and printer to the same Wi-Fi network for best results.

Key Features (from app listing)

Source: app_description

Guided printer and device setup
Print and scan documents and photos directly from your phone
Check ink and toner levels, and order supplies
Access live chat, phone support, and help articles

Pro Tip: If the app cannot find your printer or shows 'not connected,' try restarting both your phone and printer, and verify both are on the same Wi-Fi network. The app's guided setup is designed to handle this, but a simple reboot often resolves temporary connection glitches.

Derived from user reports of persistent 'not connected' errors (recent_review #5) and the app description's mention of 'guided setup' to get devices running. This is a standard troubleshooting step that addresses the most common con theme.

How this content was created

Content type: pattern_analysis_of_user_reviews_and_metadata

AI generated: Yes

Data sources:

Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), December 21, 2025 to February 04, 2026
Google Play ratings distribution
App Store listing metadata

Limitations:

Review samples are not statistically representative of all user sentiment
High-engagement negative reviews can overrepresent complaints
Claims labeled 'low confidence' are based on single-review observations only
No real-world app testing was conducted
Feature availability may vary by region, device, and app version
Only 5 recent reviews were available for analysis, all 1-star, which heavily skews the cons list

Pros & Cons

Based on analysis of Google Play user reviews

Pros

Guided printer setup helps users get new devices running quickly and easily.

Feature 'Guided Setup' described in app description

Evidence (1)

“Get up and running fast with a guided setup that does the heavy lifting for you.”
Rating: 5★ App Description
Provides convenient access to printer management features like ink level checks.

Feature 'Ink Level Check' described in app description

Evidence (1)

“you can manage your HP printer and computer and stay on top of the essentials, like checking your ink levels.”
Rating: 5★ App Description
Offers a wide variety of printable content like cards and coloring pages via HP Printables.

Feature 'HP Printables' described in app description

Evidence (1)

“Unlock a world of creativity with HP Printables. Explore tons of cards, coloring pages, educational worksheets, and fun crafts projects.”
Rating: 5★ App Description

Cons

App frequently fails to open or crashes immediately after installation.

Theme 'App won't open' identified in recent_review #2 and #3

Evidence (2)

“BAD APP, it won't even open and I've uninstalled it 3 times already. NOTHING.”
Rating: 1★ January 30, 2026 109 likes

“this new app won't even open, at least the hp smart app would open up, geez!”
Rating: 1★ January 30, 2026 109 likes
Printing from a phone is extremely slow, often taking up to an hour.

Theme 'Slow phone printing' identified in recent_review #1

Evidence (1)

“The printer takes up to 1 hour to print anything from my phone.”
Rating: 1★ February 01, 2026 140 likes
App redirects users to a web browser for essential tasks, making the app feel redundant.

Theme 'App redirects to browser' identified in recent_review #4

Evidence (1)

“When you try to look at almost anything in the app it kicks you out to your web browser to sign in and look on their website, which makes you question why they even have an app”
Rating: 1★ December 21, 2025 79 likes

Recent Reviews

Stephanie Weis

1★

worst printer ever. I typically print from both my Samsung phone and my HP laptop, and I have the worst time printing from my phone. The printer takes up to 1 hour to print anything from my phone. I have gone through all the troubleshooting steps, uninstalled and reinstalled, cleared the cache, and nothing works. I have every plug-in app as well, without resolution. Tech support doesn't help because they can't chat with you while also using the app. Tell me how that makes sense. Going in 🗑️.

February 01, 2026 140 likes

Luisa Galindo

1★

BAD APP, it won't even open and I've uninstalled it 3 times already. NOTHING. I AM NOT HAPPY WITH HPs printers anymore, they used to be so much better ten years ago. They are getting worse to setup and connect and keep connected & reconnect to the internet. And the ink runs out too fast, then it starts streaking and stops printing even though the you've replaced the darn ink. But yes, this new app won't even open, at least the hp smart app would open up, geez! And this is happening when I need!

January 30, 2026 109 likes

Sarah Dilts

1★

update: yet again another problem with the app and the freaking printer. Had to pay for the printer and pay for the insta ink and the thing only work when it wants to. They will gladly take you money though... this app is useless. I've been trying for almost a week to print 2 pages and the damn thing can't do it. keeps telling me that it's printing and that it "finished" but nothing comes out of the printer.

February 04, 2026 136 likes

this guy

1★

Seems to make it purposely difficult to find the number of Instant Ink pages which are remaining on your plan. They seem to want you to inadvertantly go over and get charged more. When you try to look at almost anything in the app it kicks you out to your web browser to sign in and look on their website, which makes you question why they even have an app 🤷🏻

December 21, 2025 79 likes

Christine Warywoski

1★

My Hp laserjet constantly stops working. I get "not connected " every time i go to print, yet you can read my computer just fine for billing. It is connected and I want to be able to use it. I have called tech support too many times. Never HP printer again! Unable to print also applies to my computer. Same rating although 0 star is better.

January 04, 2026 80 likes

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