By AppHub Editorial Team · Updated August 3, 2026
TurboTax: File Your Tax Return
Overview
Finance
Intuit Inc
Free
Dec 18, 2014
12.7.1
10
No
Mar 31, 2026
Features
TWO LIMITED-TIME WAYS TO FILE YOUR TAXES FOR LESS— ENDING SOON!
OFFER EXTENDED FOR A LIMITED TIME! ENDS 3/18. LET AN EXPERT DO YOUR TAXES FOR $150
Hand off your taxes to a local TurboTax expert for a $150 flat—no hidden fees. File by 3/18.
LIMITED TIME OFFER ENDS 2/28! FILE YOUR OWN TAXES FOR $0 All t...
THE TAX DEADLINE IS 4/15. FILE WITH AN EXPERT AS SOON AS TODAY.
Download TurboTax: File Your Tax Return
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Ratings breakdown
322,000 reviewsDeveloper contact
Name
Intuit Inc.
Address
2700 Coast Ave Mountain View, CA 94043 United States
Phone
+1 650-944-4984
Support
TTAppFeedback@intuit.com
Privacy
View policyFrequently Asked Questions
Is TurboTax actually free? high
TurboTax offers a free edition for simple returns (Form 1040 only with limited credits). However, user reviews report that unexpected fees are charged at the end of the process, including fees for paying with a refund. The free option is not guaranteed for all users.
Source: app_metadata, user_reviews
How much does TurboTax cost to file? high
Costs vary. The app description states a limited-time offer of $150 for an expert to do your taxes. User reviews report fees ranging from an extra $40 to over $200, with reviewers highlighting that these fees appeared unexpectedly at the end of the process.
Source: app_metadata, user_reviews
Does TurboTax have good customer support if I have a problem filing? low
User reviews indicate support can be problematic. One reviewer reported that the AI chat bot was unhelpful when they experienced an email verification issue.
Source: user_reviews
How to Use
File your federal and state taxes by uploading documents, connecting with a tax expert, or using the free edition for simple returns. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Step 1: Download the TurboTax app.
- Step 2: Gather your tax documents (W-2s, 1099s, etc.).
- Step 3: Create an account or sign in. You can upload documents by taking a photo or importing from your employer.
- Step 4: Choose your filing method: Free Edition (if eligible), do it yourself, or hand it off to an expert.
- Step 5: Review the final fees before submitting, as users report charges for paying via refund.
- Step 6: File your return and select your refund method.
Key Features (from app listing)
Source: app_description
- File taxes 30% faster on the app.
- Snap a photo or upload tax forms to auto-fill info.
- Connect with a live tax expert for help or full-service preparation.
- Spanish-language support and bilingual experts available.
This tip is responsive to a verified user complaint from sampled reviews (Review #4 and Review #5).
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (5 (smaller than preferred 12-20 due to limited data provided) per app), February 14, 2026 to April 10, 2026
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment.
- The dataset was limited to 5 recent reviews, lacking positive or high-engagement feedback.
- Claims labeled 'low confidence' are based on single-review observations only.
- High-engagement negative reviews were not available, potentially masking other complaints.
- No real-world app testing was conducted.
- Feature availability may vary by region, device, and app version.
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- Quick and convenient tax filing process for simple returns like W-2s.
Theme 'Convenient filing' identified in recent_review #4.
Evidence (1)
“Very quick and convenient”Rating: 3★ March 17, 2026 10 likes - Free filing option available for simple tax returns, as advertised.
Theme 'Free filing' inferred from app description but not supported by recent reviews.
- Spanish-language support and bilingual experts available for assistance.
Theme 'Spanish support' inferred from app description.
Cons
- Aggressive upselling and hidden fees significantly increase the cost of filing.
Theme 'Hidden fees' identified in recent_review #1, #3, #4, and #5.
Evidence (3)
“constantly trying to get you to upgrade. I used to do my taxes for free and took 10min max, but with all the extra "let's try to improve your return"”Rating: 3★ February 14, 2026 255 likes“they charge an extra 40 bucks at the very end of the process just to pay with your refund instead of up-front”Rating: 3★ March 17, 2026 10 likes“Massive fees added this year. Took almost a quarter of my return.”Rating: 1★ April 08, 2026 1 likes - Technical issues with email verification prevent users from completing filing.
Theme 'Email verification failure' identified in recent_review #2.
Evidence (1)
“I get all the way to the end of filling my taxes where it says they'll send an email with a verification code. I wait a few minutes and don't receive an email”Rating: 1★ April 10, 2026 1 likes - Customer support is unhelpful, with AI chat providing generic troubleshooting steps.
Theme 'Poor support' identified in recent_review #2.
Evidence (1)
“I open the AI chat box for help and it said "keep TurboTax open on another browser, check to make sure your email is correct, check spam and junk folders" I do all of the above and try it again. Still nothing”Rating: 1★ April 10, 2026 1 likes
Recent Reviews
Casey Batson
3★TurboTax is slowly becoming more and more like bad click-bait with all their internal ads and constantly trying to get you to upgrade. I used to do my taxes for free and took 10min max, but with all the extra "let's try to improve your return" they've become their own worst enemy. I now have to pay ($30+) to file, get charged for direct deposit (I dont care if its early I just don't want it to get lost in the mail), and it takes min 1hr now. Annoying, Tedious, Expensive.
Angelena Wilkins
1★I get all the way to the end of filling my taxes where it says they'll send an email with a verification code. I wait a few minutes and don't receive an email so I resent it and still nothing. So I open the AI chat box for help and it said "keep TurboTax open on another browser, check to make sure your email is correct, check spam and junk folders" I do all of the above and try it again. Still nothing Updated email to other email address. Still nothing. Won't be using TurboTax again
Kasse Al-Bezargan
1★Can't even accept its own sample values for some fields when I was trying to troubleshoot my issue with input errors. Also, this year they randomly decided that my taxes now require an extra $75 fee when they've been the same each year. Please do yourself a favor and use another tax service instead of wasting time with TurboTax only for them to tell you last minute you have to pay an extra fee because they felt like it.
Kathleen Brown
3★Very quick and convenient, but buyer beware - they charge an extra 40 bucks at the very end of the process just to pay with your refund instead of up-front! And if my return wasn't a simple W2 that should qualify for free processing, I really don't know what is. Intuit managed to take $110 of my refund without me interacting with a single person. This whole industry is kind of a scam. Well played, guys.
jordan
1★Massive fees added this year. Took almost a quarter of my return. Got a bigger return than last year but because of the new added fees, I'm still getting less money. I've used this app for around 10 years now, but I'm not using it again. Over $200 to file my taxes is excessive. Why do the response bots on here always ask you to reach out on social media platforms? I don't have any of those accounts and I'm not getting one just to boost their engagement. If they wanted to help they would.