By AppHub Editorial Team · Updated August 3, 2026

LG ThinQ

4.4 ★

Downloads: 100,000,000+ Reviews: 1,240,000 Content Rating: Everyone

Overview

Features

Connect your IoT home appliances to the LG ThinQ app. Enjoy effortless product control, smart care, and convenient automation in one simple solution.

●Discover the convenience of smart home appliances through the Home tab.

●Control your IoT home appliances from anywhere with our app.

●Get personalized recommendations for managing appliances based on usage history.

●Find out ways to better make use of the app's features from ""Explore""

●Upgrade your products and your living spaces from...

Connect your IoT home appliances to the LG ThinQ app. Enjoy effortless product control, smart care, and convenient automation in one simple solution.

●Discover the convenience of smart home appliances through the Home tab.

●Control your IoT home appliances from anywhere with our app.

●Get personalized recommendations for managing appliances based on usage history.

●Find out ways to better make use of the app's features from ""Explore""

●Upgrade your products and your living spaces from ThinQ Play.

●Download a variety of apps available for use from LG ThinQ On(AI Home Hub)

●Use your products more efficiently and with greater ease by introducing new features to products you are currently using.

●Upgrade your products based on your lifestyle and personal preferences.

●Create smart routines to match your needs.

●Automatically turn on the lights and air purifier when it’s time to wake up.

●When you’re on vacation, automatically turn off products to save energy.

●Monitor your energy consumption data quickly.

●Use Energy Monitoring to compare your power usage with your neighbors’.

●Set energy saving goals and get usage status notifications to help save energy more efficiently.

●Receive care services for your products all in one place.

●Handle everything from troubleshooting to service requests directly from the app.

●Use the Smart Diagnosis function to check your product’s status.

●Book a service visit from a professional engineer for an accurate diagnosis and inspection.

●Ask our AI-powered 'Chat with LG' about ThinQ home appliances.

●Our 'Chat with LG' provides answers tailored to your product’s situation and condition.※ Services and features may vary depending on your product model and your country or region of residence. The accessibility API is used only to transmit the signal that users input to the TV remote control to the smartphone when using the ‘View Phone Screen on TV's Larger Screen’ function in the LG ThinQ app. We do not collect or use your information except for the minimum information necessary to operate your smartphone.

●Access PermissionsTo provide service, optional access permissions are required as shown below. Even if you do not allow optional access permissions, you can still use the basic functions of the service.[Optional Access Permissions]

●Calls

●To contact the LG Service Center

●Location

●To find and connect to nearby Wi-Fi when registering the product.

●To set and save the home location in Manage Home

●To search for and use information about current locations, such as weather.

●To check your current location in the "Smart Routines" function.

●Nearby devices

●To find and connect to nearby Bluetooth devices when adding a product to the app.

●Camera

●To take a profile picture

●To share a home or account scanned from a QR code.

●To add products recognized by QR codes.

●To take and attach photos in "1:1 Inquiry."

●To record and store purchase receipts when registering additional information about the product. (미국 Only)

●To use the AI oven Cooking Record feature.

●To use in “Chat with LG” when entering the product and serial number information

●Photo and video

●To attach and set my profile picture in Photos.

●To take and attach photos in "1:1 Inquiry."

●To record and store purchase receipts when registering additional information about the product.

●To view photo/video on your smartphone on the TV.

●To use in “Chat with LG” to save photos/videos of product symptoms or proof of purchase

●To use in “Chat with LG” when entering the product and serial number information

●Microphone

●To check product status via Smart Diagnosis

●To use in “Chat with LG” when inputting through the microphone in the input window and using STT.

●Notifications

●Notifications are essential for receiving updates on product status, important notices, benefits, and information.

●Music and audio

●To play music files on your smartphone on the TV.

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Ratings breakdown

1,240,000 reviews

5★

74%

4★

11%

3★

2★

1★

10%

Developer contact

Name

엘지전자 (주)

Address

영등포구 여의대로 128 (여의도동) 영등포구, 서울특별시 07336 South Korea

Website

http://www.smartthinq.com

Phone

+82 1544-7777

Support

thinq@lge.com

Privacy

View policy

Frequently Asked Questions

Can I control my LG appliances from anywhere with the LG ThinQ app?

high

Yes, according to the app description, you can control your IoT home appliances from anywhere with the LG ThinQ app. The app is designed for remote control, monitoring, and automation of compatible LG home appliances.

Source: app_metadata

Is the LG ThinQ app free to use?

high

Yes, the LG ThinQ app is free to download and use. The app store listing shows no price and mentions in-app purchases are not listed.

Source: app_metadata

Why does my LG ThinQ app keep losing connection to my TV?

medium

User reviews, specifically from February and March 2025, report persistent connection issues with LG Smart TVs, with some users saying the app no longer recognizes their TV. Common user remedies attempted include logging out and back in, re-adding the device, uninstalling and reinstalling the app, but many report these fixes are temporary or ineffective.

Source: user_reviews, ratings_data

Does the LG ThinQ app have a remote control for LG TVs?

low

Yes, the LG ThinQ app includes a TV remote control function. However, based on a user review from February 2026, there is a complaint about the interface, stating the touchpad is the default mode and automatically switches back from the arrow controls, which some users may find frustrating.

Source: user_reviews, app_metadata

Can the LG ThinQ app diagnose problems with my appliances?

low

Yes, the app description includes a 'Smart Diagnosis' feature to check your product's status. However, a recent user review from December 2025 criticizes this feature, claiming it failed to register any issues when an appliance had problems.

Source: user_reviews, app_metadata

How to Use

The LG ThinQ app connects and controls your IoT home appliances, enabling remote management, automation, and diagnostics from your smartphone. (app_description)

Getting Started

Source: app_description_and_user_feedback_noted

Step 1: Download and install the LG ThinQ app on your Android device (Android 9 or later).
Step 2: Create an LG account or log in to your existing one.
Step 3: Follow the in-app instructions to add your compatible LG appliances by scanning a QR code or searching for nearby devices, ensuring your phone and appliance are on the same Wi-Fi network.
Step 4: Use the 'Home' tab to control your devices, set up 'Smart Routines' for automation (e.g., turning on lights when you wake up), and monitor your energy consumption.
Step 5: Explore the 'ThinQ Play' section to download apps and features for your LG ThinQ On (AI Home Hub) product.

Key Features (from app listing)

Source: app_description

Remote control of IoT home appliances from anywhere.
Personalized appliance management recommendations based on usage history.
'ThinQ Play' for downloading apps and upgrading product features.
'Smart Routines' for creating automated schedules (e.g., turning off products while on vacation to save energy).
'Energy Monitoring' to compare usage and set savings goals.
'Smart Diagnosis' to check product status and request professional service.
'Chat with LG' AI-powered assistant for product-specific questions.
TV remote control function.

Pro Tip: If you are having persistent problems connecting your TV, ensure both your TV and phone are connected to the same 2.4 GHz Wi-Fi network, as some smart home devices are not compatible with 5 GHz networks.

This tip is derived from a user complaint (recent_reviews #5) about the app 'not recognizing my TV at all' and saying the devices are not on the same network. The solution is a common troubleshooting step for smart home connectivity issues.

How this content was created

Content type: pattern_analysis_of_user_reviews_and_metadata

AI generated: Yes

Data sources:

Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), December 30, 2025 to February 17, 2026
Google Play ratings distribution
App Store listing metadata

Limitations:

Review samples are not statistically representative of all user sentiment
This sample included only 5 recent reviews, all of which were negative, which may introduce a strong negativity bias
Claims labeled 'low confidence' are based on single-review observations only
No real-world app testing was conducted
Feature availability may vary by region, device, and app version
Ratings distribution data was not available for this app

Pros & Cons

Based on analysis of Google Play user reviews

Pros

App frequently loses connection to devices, requiring repeated re-pairing and troubleshooting.

Theme 'Device connection loss' identified in recent_review #1, #2, and #3
Remote control feature is poorly designed, with a default touchpad that is difficult to use and frequently resets.

Theme 'Poor remote control' identified in recent_review #4
App's diagnostic features are useless, failing to detect actual problems with appliances.

Theme 'Useless diagnostics' identified in recent_review #1

Cons

Remote start feature is impractical, requiring a physical button press on the oven before the app can be used.

Theme 'Impractical remote start' identified in recent_review #1
App has become significantly worse after an update, with previously working features now broken.

Theme 'Degraded after update' identified in recent_review #5
Notifications and alerts from devices are delayed by hours, making them useless for real-time awareness.

Theme 'Delayed notifications' identified in recent_review #2

Recent Reviews

Terri P

1★

The app is honestly quite useless. The only good feature is the reminder to clean the oven. Diagnostics are a joke. It didn't register anything wrong when we had issues. It has a remote start option, but you have to physically push the button on the oven to turn it on, then once you're out of range of your wifi, it won't work, so what's the point? It registers hundreds of fridge door openings in a small time frame in the middle of the night when I'm sleeping and refuses to stay connected to app

December 30, 2025 81 likes

Gabrielle Liles

1★

App hasn't worked with my LG Smart TV properly in months. Now it just doesn't at all. Log out and back in, remove and re add device, uninstall and reinstall- it doesn't matter. It works once after the initial "fix" and then maybe once in 70 or 80 interaction attempts on a good shot, more than 150 on a bad. Never mind the shoddy alerts/updates from other devices that might come through hours after it's already been dealt with. I liked it at first, now I'm trying to find literally anything else.

February 13, 2025 374 likes

Ashley Nicole

1★

I've had this tv and app for about two years, never had much of an issue. Recently got a new phone and logged in to the app to find my device missing. so that's fine, I know how to add it back up. Click add device, tv, then it loads and gives up. I've tried uninstalling app, trying a different phone which has always had the app and worked, and same thing: device is gone. Tried it on there thinking it's just a phone issue, still loaded and gave up. Updated tv, same issue.

March 20, 2025 217 likes

David Aleshire

1★

this app is absolutely terrible - it was definitely designed by people who have no idea what they are doing. for the remote, the touchpad is default (Nobody wants to use a mouse cursor to select things on their TV) and when you switch to the normal arrows, it switches back automatically, closes all the time, doesnt remember where it was, sometimes it's too sensitive, other times it doesn't work at all, and it takes forever to connect to the TV, and sometimes loses connection. aweful. worthless.

February 17, 2026 4 likes

Dylan TheGamingRhino

1★

This app used to be amazing. Everything was simple and easy to use. But months ago it completely flipped and it's became worthless. It used to connect to my TV with ease and now it doesn't recognize my TV at all. Says I'm not connected to the same network on my TV and mobile device. I used to recommend everyone to buy a LG device. Now I will tell people to avoid LG if they can. Terribly upsetting how something can go from so great to absolute garbage.

February 02, 2026 4 likes

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