By AppHub Editorial Team · Updated August 3, 2026
GoTo
Overview
Business
GoTo Group, Inc.
Free
Sep 17, 2019
2026.5.0
9
No
May 1, 2026
Features
GoTo is the premier provider of flexible-work software designed to easily help you connect with customers and colleagues. The GoTo mobile app offers a simple, secure and fully integrated phone, messaging, meeting, training and webinar solution that’s ideal for communication and collaboration anytime, anywhere.
On top of that, get more ways to meet your customers' rising expectations with our multi-channel inbox communication capability through SMS, Webchat and Social Media channels, all in one ...
GoTo is the premier provider of flexible-work software designed to easily help you connect with customers and colleagues. The GoTo mobile app offers a simple, secure and fully integrated phone, messaging, meeting, training and webinar solution that’s ideal for communication and collaboration anytime, anywhere. On top of that, get more ways to meet your customers' rising expectations with our multi-channel inbox communication capability through SMS, Webchat and Social Media channels, all in one place. Simple business communication:
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Ratings breakdown
151,000 reviewsDeveloper contact
Name
GoTo Group, Inc.
Address
333 Summer St Fl 5 Boston, MA 02210 United States
Website
https://www.GoTo.comPhone
+1 385-300-8691
Support
CustomerService@GoTo.com
Privacy
View policyFrequently Asked Questions
Is the GoTo app free to use? high
Yes, the app itself is free to download. However, it is described as a tool for business communication and likely requires a subscription or account through your employer or a GoTo service plan to function. There are no in-app purchases listed.
Source: app_metadata
Does GoTo work well for business calls? high
Based on a limited sample of recent reviews, user experiences with call quality and stability are mixed. While it is compatible with business phone systems, several reviewers report significant issues such as the app freezing during simultaneous calls, calls muting unexpectedly, and frequent loss of connectivity.
Source: user_reviews
Can I separate my work and personal contacts in GoTo? medium
User reviews indicate this is a point of frustration. One reviewer stated the app forces you to import all personal contacts with no alternative. Another noted that the contact list defaults to all contacts and the alphabetical scroll feature for easier navigation is broken.
Source: user_reviews
Is the GoTo app compatible with my Android device? high
The app requires Android 9 or higher. It was released in September 2019 and the latest version is 2026.5.0.
Source: app_metadata
How to Use
GoTo is a communication app that unifies voice, video, messaging, and multi-channel inbox capabilities for business users to connect with customers and colleagues. (app_description)
Getting Started
Source: app_description
- Step 1: Download the GoTo app from the Google Play Store.
- Step 2: Sign in with your GoTo account credentials provided by your employer or through a GoTo subscription.
- Step 3: Grant necessary permissions for phone, microphone, and contacts to enable full functionality.
- Step 4: Familiarize yourself with the unified 'Inbox' for managing SMS, webchat, and social media messages.
Key Features (from app listing)
Source: app_description
- Unified Inbox for SMS, Webchat, and Social Media messages
- HD Audio and Video quality for calls and meetings
- Caller ID Swap to control which business number is displayed
- Find Me Follow Me to manage incoming call behavior
This pro tip is directly extracted from a feature listed in the app description under 'Empower your business'.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), February 20, 2020 to November 01, 2020
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment
- High-engagement negative reviews can overrepresent complaints
- Claims labeled 'low confidence' are based on single-review observations only
- No real-world app testing was conducted
- Feature availability may vary by region, device, and app version
- This analysis is based exclusively on 5 recent reviews, which is a very small and likely skewed sample. The app has an overall 4.8 rating with 151,000 reviews, indicating that these negative experiences may not be typical.
- No ratings distribution data was available to provide broader context.
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- Available on Google Play with broad device compatibility low
Based on app availability data
Cons
- Some users report issues: "This app is in need of top to bottom bug fixes. When transferring on mobile I cannot scroll through contacts. I used to be able to click the letter on" low
Identified from 2 low-rated user review(s)
Evidence (2)
“This app is in need of top to bottom bug fixes. When transferring on mobile I cannot scroll through contacts. I used to be able to click the letter on the right to bring me to other contacts but that ”Rating: 1★ September 04, 2020 39 likes“I'm writing this review after 5 months of daily use for a business. GoToConnect is incredibly frustrating. If you use your personal cell phone for business, it forces you to import all of your persona”Rating: 1★ August 10, 2020 51 likes
Recent Reviews
Paula Zamary
3★Needs work. The small company I work for has been using this for about a year. If you're on a call & a new call comes in, it mutes the line. Super inconvenient. Glitchy. If two calls come in at the same time, it can freeze the app & you can't answer either. Sometimes it rings & no button appears on the screen to answer. There's no way to tell if the call is to just your line or if it's a general call!! (That's the worst!!) Sometimes the lagging makes it hard to even dial out... :/
Rachel Himel
3★The app is okay, but it certainly has a lot of issues that I've discovered. It freezes constantly, and it loses connectivity often. It doesn't seem super user friendly, and it can be difficult to find what you need. Also, I'm confused with how sometimes names show up on messaging and sometimes not, even when you've got the number in your phone already. With that being said, I do appreciate having the number of everyone in my company in the list of contacts.
Matthew Kiser
1★This app is in need of top to bottom bug fixes. When transferring on mobile I cannot scroll through contacts. I used to be able to click the letter on the right to bring me to other contacts but that no longer works either. I am now limited to my top 3 alphabetical contacts. And that's only one issue of many. 9/4 rating update. I've dropped this to 1 star. Call log does not refresh. If it were not critical for work I would not use this app at all. UI is a huge issue.
A Google user
3★I need to use this app for work as it is compatible with our phone system and for the most part it works fine. However, I would like to customize the Ringtone so that I can easily tell the difference between a work call and a personal call on my cellphone. I feel that it's kind of essential for that to be a feature. Also, it does ring slightly delayed which often makes me worry that by the time I answer the person on the other end will have hung up, but so far that hasn't happened. I did just read that the ability to change the ringtone is coming, which is great. I hope you'll post an ETA on when we could expect that update to arrive.
Levi Drake
1★I'm writing this review after 5 months of daily use for a business. GoToConnect is incredibly frustrating. If you use your personal cell phone for business, it forces you to import all of your personal contacts, no other option. It defaults the contact list to all contacts. Load time is very slow on all pages and the meeting rooms are unusable. The app only rings through if you have it open and are actively looking at it. Won't work if it's running in the background. I don't recommend this app.