Vault - Hide Pics, App Lock

This app auto deleted all my videos that I saved over the course of two years, approximately 100 videos...just gone! There is no customer service option to even try to troubleshoot the issue. These were irreplaceable videos! I am just left with nothing, all the memories lost. I would not recommend this app at all. PS Latest update doesn't eve open app. It just crashes.

This was my go to app until they forced a feature where I would swipe from one of the bottom corners that had shortcuts for quick settings and was forced to show ads. So there was an ad no matter where I was, home screen, settings, any app. I couldn't find an option to turn it off in the vault settings. I hope you guys stop trying to expand on where you are not needed. I downloaded this for a secure media vault, nothing else.

It does the job well but it's a minefield of ads. I don't mean a few ads, I mean if you press the wrong button (which is easy to do), you've opened an ad up. The pay version is too expensive to purchase so you're left with this nightmare of ads to navigate. I would try another app but this one does work the best. You say you removed the ads from my account. How? I just opened the app and it's an avalanche of ads! I understand that you need to generate money but this is ridiculous

I had an issue when I got a new phone and tried to transfer my paid application over. They responded quickly and explained how to activate the premium version on my new phone. ** Update** I wish I could press and hold on messages or call log items to select, then select multiple items to delete all at once. Currently I have to delete one at a time which is a PIA. The SMS also does not seem to be able to import my side of the conversation, it only imports the hidden contacts side which is also a PIA. I cant even select my messages to import. Its still a decent app though.

Not loading or importing.... All of a sudden I can't get to any of my photos or videos. I also can't import new ones. Please fix this issue without me losing all my pics/videos. I have pics/videos of lost loved ones that were too painful to see on a daily basis. Please help! I've had this app for over 5 years and am even a upgraded paid "member." I've never had a problem before now.