By AppHub Editorial Team · Updated August 5, 2026
Petco: The Pet Parents Partner
Overview
Shopping
Free
Apr 30, 2018
9.37.0
10
No
May 20, 2026
Features
The Petco app is the Pet Parent's Partner. Use it to expertly pamper your pet both online and in our stores. GET IT TODAYYou can buy in the app then pick it up at over 1,000 locations across the US. Leverage our Curbside Pickup option to help protect your health and safety while minimizing social exposure by ordering online and getting your items hand-delivered to your car. PERSONALIZED TO YOUR PETSSet up your pet and the app becomes your partner, helping you find and access all that you need for ...
The Petco app is the Pet Parent's Partner. Use it to expertly pamper your pet both online and in our stores. GET IT TODAYYou can buy in the app then pick it up at over 1,000 locations across the US. Leverage our Curbside Pickup option to help protect your health and safety while minimizing social exposure by ordering online and getting your items hand-delivered to your car. PERSONALIZED TO YOUR PETSSet up your pet and the app becomes your partner, helping you find and access all that you need for your pet. Manage and track your pet’s complete health and needs. Look across your purchase history online and in-store to make sure your pets are covered in all care categories so they can live a happy and healthy life. BOOK GROOMING APPOINTMENTS AND GET REWARDEDDid you know grooming is an essential part of your pet's health and wellness? Schedule an appointment to meet your new groomer
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Ratings breakdown
22,200 reviewsDeveloper contact
Name
Petco Animal Supplies, Inc.
Address
10850 Via Frontera San Diego, CA 92127 United States
Website
http://www.petco.comPhone
+1 858-677-3049
Support
MobileAppCustomerService@petco.com
Privacy
View policyFrequently Asked Questions
Is Petco: The Pet Parents Partner free to download? high
Yes. The app metadata lists Petco: The Pet Parents Partner as free.
Source: app_metadata
What do sampled users complain about in Petco: The Pet Parents Partner? medium
Petco: The Pet Parents Partner has sampled reports of bugs, crashes, lag, or reliability problems. 2 sampled reviews or 1 sampling buckets support this theme.
Source: user_reviews
How to Use
The Petco app is the Pet Parent's Partner. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Install Petco: The Pet Parents Partner from the appropriate app store.
- Open the app and start with the free experience.
- Review the main features described in the app listing.
- Check settings or support resources if you run into sampled issue patterns such as petco: the pet parents partner has sampled reports of bugs, crashes, lag, or reliability problems.
Key Features (from app listing)
Source: app_description
- Shopping app experience
- Free download
- Developer-listed features
- 1M+ downloads listed
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), March 25, 2026 to October 07, 2024
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment
- High-engagement negative reviews can overrepresent complaints
- Claims labeled 'low confidence' are based on single-review observations only
- No real-world app testing was conducted
- Feature availability may vary by region, device, and app version
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- Available on Google Play with broad device compatibility low
Based on app availability data
Cons
- Some users report issues: "This app is perhaps the slowest app I've had the displeasure of downloading. I know my current phone may be older than average, but NONE of my other a" low
Identified from 3 low-rated user review(s)
Evidence (3)
“This app is perhaps the slowest app I've had the displeasure of downloading. I know my current phone may be older than average, but NONE of my other apps have this issue. I had an easier time looking ”Rating: 2★ October 07, 2024 72 likes“This app sucks. Like, a lot. I changed my password, it was accepted, I went to log back in, password is in correct. I got the email, verified the code, it kicked me out and said it was wrong. And I'm ”Rating: 2★ December 21, 2024 43 likes“At first the app ran smoothly. Now the only thing that it is good for is frustrating the person using it. I logged into Petco using the app today to purchase dry and canned cat food for pickup. As soo”Rating: 1★ May 04, 2026 4 likes
Recent Reviews
Dakota Dominguez
2★This app is perhaps the slowest app I've had the displeasure of downloading. I know my current phone may be older than average, but NONE of my other apps have this issue. I had an easier time looking things up & adding things to my cart through Petco on my mobile browser. Additionally, you can't see review details at all! You can see the overall star rating but you can't see what people are *saying* about it. All-in-all a frustrating experience.
Angela Mathias
2★This app sucks. Like, a lot. I changed my password, it was accepted, I went to log back in, password is in correct. I got the email, verified the code, it kicked me out and said it was wrong. And I'm using copy and paste, so it's not like I was typing things in wrong. Then, I create a new account because I don't have the patience, get all the way through purchase, and get an error message, though the order went through. Get it together, Petco. There are too many other options.
Lorrie S.
1★At first the app ran smoothly. Now the only thing that it is good for is frustrating the person using it. I logged into Petco using the app today to purchase dry and canned cat food for pickup. As soon as I selected the cat icon I was asked how I was going to receive it..either pick up or delivery. I selected pick up...nothing showed up. Not a single brand of cat food was made available to purchase. I uninstalled and reinstalled hoping that would help. NOPE it just doesn't work at all.
Julia Gonzales
1★It's useful when it works but there are so so many times it doesn't. Super buggy and annoying. Edit: from 2 to 1 star. Even more bugs than before. I can't sign in because of their internal server errors, no images are loading any time I use the app, and their search function really sucks. It's such a pain to use the app that I just buy from somewhere else instead.
Sophia Holmes
1★Don't sign up for the plan/read the fine print and don't trust the employees. The store employee said it was difficult to cancel the subscription and that it requires a call or email to support, but that it could (and should) be done immediately, thus not requiring the year commitment to a monthly subscription. Support made it clear that's a lie and the monthly subscription must be kept for one year, no early exit. The card used cannot be removed during the year, or switched with another card.