Petco: The Pet Parents Partner

This app is perhaps the slowest app I've had the displeasure of downloading. I know my current phone may be older than average, but NONE of my other apps have this issue. I had an easier time looking things up & adding things to my cart through Petco on my mobile browser. Additionally, you can't see review details at all! You can see the overall star rating but you can't see what people are *saying* about it. All-in-all a frustrating experience.

This app sucks. Like, a lot. I changed my password, it was accepted, I went to log back in, password is in correct. I got the email, verified the code, it kicked me out and said it was wrong. And I'm using copy and paste, so it's not like I was typing things in wrong. Then, I create a new account because I don't have the patience, get all the way through purchase, and get an error message, though the order went through. Get it together, Petco. There are too many other options.

At first the app ran smoothly. Now the only thing that it is good for is frustrating the person using it. I logged into Petco using the app today to purchase dry and canned cat food for pickup. As soon as I selected the cat icon I was asked how I was going to receive it..either pick up or delivery. I selected pick up...nothing showed up. Not a single brand of cat food was made available to purchase. I uninstalled and reinstalled hoping that would help. NOPE it just doesn't work at all.

It's useful when it works but there are so so many times it doesn't. Super buggy and annoying. Edit: from 2 to 1 star. Even more bugs than before. I can't sign in because of their internal server errors, no images are loading any time I use the app, and their search function really sucks. It's such a pain to use the app that I just buy from somewhere else instead.

Don't sign up for the plan/read the fine print and don't trust the employees. The store employee said it was difficult to cancel the subscription and that it requires a call or email to support, but that it could (and should) be done immediately, thus not requiring the year commitment to a monthly subscription. Support made it clear that's a lie and the monthly subscription must be kept for one year, no early exit. The card used cannot be removed during the year, or switched with another card.