By AppHub Editorial Team · Updated August 3, 2026
Progressive
Overview
Finance
Progressive Insurance
Free
Apr 20, 2010
3.140
8.0
No
Mar 31, 2026
Features
Easy access to your insurance, whenever and wherever you need it.
Here are some things you can do with the Progressive App:
Easy access to your insurance, whenever and wherever you need it. Here are some things you can do with the Progressive App:
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Ratings breakdown
245,000 reviewsDeveloper contact
Name
Progressive Casualty Insurance Company
Address
300 N Commons Blvd Mayfield Village, OH 44143-1589 United States
Website
http://www.progressive.comPhone
+1 800-776-4737
Support
App_Feedback@progressive.com
Privacy
View policyFrequently Asked Questions
Can I manage all my Progressive policy tasks in the app? high
Based on user reviews, many core tasks like viewing ID cards, paying bills, and reporting claims are available, but some actions (like stopping automatic payments or signing documents) may require visiting the website or calling. The app description lists policy changes, quoting, and roadside assistance as available features.
Source: user_reviews, app_metadata
Is the Progressive app free to download? high
Yes, the app is free to download with no in-app purchases listed. It requires Android 8.0 or higher and does not contain ads.
Source: app_metadata
Does the Snapshot feature drain the battery? medium
Two recent reviewers reported that Snapshot requires constant location access and drains the battery. One noted that turning it off doesn't prevent it from reactivating. Battery drain appears to be a reported user concern, though not necessarily universal.
Source: user_reviews
Can I start a new auto insurance quote in the app? high
Yes, the app description states you can start and buy auto insurance quotes online. However, one reviewer noted that changing a single item (like deductible) forces you to restart the entire quote process, which may be frustrating.
Source: user_reviews, app_metadata
Is the Progressive app compatible with Android tablets? medium
The Google Play listing specifies Android 8.0 or higher but does not mention tablet optimization. User reviews do not reference tablet use, so compatibility may vary.
Source: app_metadata
How to Use
The Progressive app provides mobile access to insurance policies, claims, payments, and roadside assistance for Progressive customers in the US. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Download the app from Google Play (free, requires Android 8.0+).
- Log in with your Progressive account credentials or create a new account.
- Once logged in, you can view policies, ID cards, and coverage details from the dashboard.
- Use the app to make payments via credit/debit card or checking account, and schedule payments.
- If you encounter issues like app not opening, try uninstalling and reinstalling—reported as a fix by one user.
Key Features (from app listing)
Source: app_description
- View coverage details, discounts, ID cards, and policy documents
- Report and add photos to insurance claims
- Pay bills by credit card, debit card, or checking account
- Check billing history and upcoming payment schedule
- Track Snapshot® usage progress
- Get or change a policy quote
- Request roadside assistance
- Upload requested documents via app photo upload
- Contact agent or claims representative
- Start and complete auto insurance quotes
This tip directly addresses user complaints in recent_reviews ID 2 and ID 4, who reported being unable to stop automatic payments or sign documents within the app, forcing them to use the website or call support.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), Date range of available reviews: December 08, 2024 to March 29, 2026
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment
- Only recent_reviews available; lack of liked_negative, liked_positive, and mixed buckets limits confidence in theme generalizability
- Claims labeled 'medium' confidence are based on 2 reviews from one bucket only
- No real-world app testing was conducted
- Feature availability may vary by region, device, and app version
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- App provides easy access to insurance documents, ID cards, and policy details.
Theme 'Useful features' identified in recent_review #1.
Evidence (1)
“The app is fine, helpful even”Rating: 2★ December 08, 2024 1,508 likes - Ability to report claims and add photos directly from the app.
Theme 'Claim reporting' inferred from app description.
- Roadside assistance request feature available for immediate help.
Theme 'Roadside assistance' inferred from app description.
Cons
- Snapshot feature drains battery, logs inaccurate driving data, and penalizes safe driving.
Theme 'Snapshot issues' identified in recent_review #1 and #5.
Evidence (2)
“Snapshot sucks. You're required to allow it constant access & it drains the battery. Turning it off doesn't help bc it'll turn itself back on”Rating: 2★ December 08, 2024 1,508 likes“It gave me 7 (!!) hard braking events for stopping for a red light.”Rating: 1★ March 15, 2026 10 likes - App frequently logs users out and redirects to website, causing confusion and frustration.
Theme 'Login redirect issues' identified in recent_review #4.
Evidence (1)
“the email link opens the browser, which automatically switches to the app, logging me out. then there's no option to sign documents in the app”Rating: 2★ February 25, 2026 26 likes - Limited functionality in the app compared to the website, requiring users to switch platforms.
Theme 'Limited app features' identified in recent_review #3 and #4.
Evidence (2)
“there are things you can't do from the mobile app, you need to do them on the website.”Rating: 2★ February 25, 2026 26 likes“Very lagging in updating information and almost impossible to get a new quote by changing one item”Rating: 3★ March 19, 2026 8 likes
Recent Reviews
GingerlesSoul
2★The app is fine, helpful even, but Snapshot sucks. You're required to allow it constant access & it drains the battery. Turning it off doesn't help bc it'll turn itself back on even if the phone hasn't moved at all. The driving records are inaccurate, too. Some are logged, some are not. If you use hand-free through Bluetooth, it'll log it as if you're using the device. It has logged my trips as if I'm riding on a bus/bicycle & if you hit a pothole it activates hard braking. It's not worth the $.
Tiffany Peaslee
1★I had to stop automatic payments for 1 month. I was unable to do through the app. which makes the app useless. Then I call speak with representative and get laughed at. When I made payment in app before cancellation. Called & waited an hour an got no answer, I was done waiting. Call to set automatic payments back up, of course now they answer right away. Since its already been billed they won't remove the discount. Im so over paying all this money. Maybe time to look for another company.
Slim Wizard
3★Very lagging in updating information and almost impossible to get a new quote by changing one item (i.e. deductible or pay out balances). You have to start the whole process over when you change just one item. It would really help if you could choose an item (like a deductible) to "slide" up and down a range to get new quotes. Seems CS reps can do this (they give a quote on s new number in seconds) but the average customer isn't allowed to do that.
Ben M
2★App wouldn't open. needed to uninstall and reinstall. there are things you can't do from the mobile app, you need to do them on the website. get an email that i need to sign a document, the email link opens the browser, which automatically switches to the app, logging me out. then there's no option to sign documents in the app, from the app need to go to the website, and that somehow doesn't redirect. i think most people would get confused and not sign the document.
Jonathan Dance
1★Snapshot is very bad, though just as bad as every other one of these apps out there. It gave me 7 (!!) hard braking events for stopping for a red light. I guess it would rather me run a red light? As a result I lost a "star" and might get a higher rate. This does not increase safety nor is it accurately determining driver risk.