By AppHub Editorial Team · Updated August 3, 2026
Remitly: Send Money & Transfer
Overview
Finance
Remitly
Free
Jul 25, 2013
6.63.1
8.0
No
Apr 6, 2026
Features
The Remitly app offers secure financial services that transcend borders, enabling family and friends to send money transfers abroad easily. Convenient delivery with approximately 470,000 cash pickup options worldwide, including various currencies and payment options, and over 5 billion bank accounts and mobile digital wallets. Recipients don’t pay a fee.
Remitly is secure and fast, with great exchange rates in 100+ currencies—no fees for recipients and low fees when you send money. With guaran...
The Remitly app offers secure financial services that transcend borders, enabling family and friends to send money transfers abroad easily. Convenient delivery with approximately 470,000 cash pickup options worldwide, including various currencies and payment options, and over 5 billion bank accounts and mobile digital wallets. Recipients don’t pay a fee. Remitly is secure and fast, with great exchange rates in 100+ currencies—no fees for recipients and low fees when you send money. With guaranteed delivery time and real-time money transfer updates, you’ll know the exact date and time your money will arrive with your recipient. Money transfers arrive on time, or we’ll refund your payment fees. Safe, secure, fast transfers:
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Ratings breakdown
1,490,000 reviewsDeveloper contact
Name
Remitly, Inc.
Address
401 Union St Ste 1000 Seattle, WA 98101-2624 United States
Website
http://www.remitly.comPhone
+1 425-532-8713
Support
service@remitly.com
Privacy
View policyFrequently Asked Questions
Is Remitly free to use for sending money? medium
Remitly advertises 'low fees' and often offers first-time user promotions (e.g., $0 fee for the first transfer). However, user reviews report that fees may not always match what's advertised. One reviewer described a first-time transfer where the expected $1.99 fee became $12, resulting in an unexpected $10 charge. Reviewers also note that recipients do not pay fees, but senders should verify the final fee before confirming a transaction.
Source: app_metadata, user_reviews
How long does it take to transfer money with Remitly? medium
Remitly offers various delivery speeds: bank account transfers can take 3-5 business days, while debit card transfers are often within minutes. However, user reviews report inconsistent delivery times. One reviewer noted that transfers that previously arrived 'within minutes' in bank accounts were recently delayed despite paying the fee, requiring customer service contact. Senders should check the estimated delivery date shown in the app before confirming, as guaranteed delivery times may not always be met.
Source: app_metadata, user_reviews
Does Remitly suspend accounts without explanation? low
Some user reviews report account suspensions with 'no reason given' after providing extensive personal information. One 2019 review (245 likes) describes Remitly's security approach as 'too aggressive,' collecting excessive data and then locking users out without explanation. It's unclear if this is a current practice. Remitly states in its app description that it uses 'multiple levels of security designed to keep you protected,' and users who experience issues should contact 24/7 support.
Source: user_reviews, app_metadata
What countries can I send money to with Remitly? high
Remitly serves 170+ countries worldwide, including Philippines, India, Vietnam, Mexico, Dominican Republic, Nigeria, Pakistan, China, Ghana, Kenya, Colombia, Brazil, Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Panama, Ecuador, Peru, Bangladesh, Indonesia, Korea, Nepal, and Thailand. Delivery options include cash pickup (470,000 locations), bank account deposits, and mobile digital wallets.
Source: app_metadata
Is the Remitly app safe and secure? medium
Remitly states it uses 'multiple levels of security designed to keep you protected' when making payments. The app is developed by Remitly Global, Inc., a US-based company. However, some user reviews criticize the security approach as 'too aggressive,' citing excessive information collection and unexplained account suspensions. The app has a 4.8 rating from 1.49 million reviews, suggesting general trust, but security-conscious users should review the app's permissions and privacy policy.
Source: app_metadata, user_reviews
How to Use
Remitly is a money transfer app that lets users send funds internationally with options for cash pickup, bank deposit, or digital wallet delivery. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Download the Remitly app from Google Play and create an account by providing your personal information and recipient details.
- Choose your recipient's country and select a delivery method: bank account deposit, cash pickup, or mobile digital wallet.
- Enter the amount you want to send. The app will show the exchange rate, fees, and the exact amount your recipient will receive.
- Review the total cost carefully, including any promotional fees. User reviews warn that advertised promo rates may not always apply—verify the final fee before confirming.
- Complete the transaction using your bank account, debit card, or credit card. Track your transfer in real-time through the app.
Key Features (from app listing)
Source: app_description
- Send money to 170+ countries with delivery to bank accounts, cash pickup locations (470,000+ points), or mobile digital wallets.
- Real-time money transfer tracking with guaranteed delivery dates and times—fees refunded if money doesn't arrive on time.
- Multiple levels of security designed to protect every payment, with 24/7 customer support in 18 languages.
- Great exchange rates in 100+ currencies with no fees for recipients and low fees for senders.
Derived from recent_reviews #5 where a user describes transactions being stopped due to market rate changes during the 3-day bank account waiting period. The reviewer suggests Remitly prefers debit card use. Also supported by recent_reviews #2 where unexpected fees occurred.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (5 total reviews per app), May 2019 - March 2026
- Google Play ratings distribution
- App Store listing metadata
- Review sample is not statistically representative—only 5 reviews from a single bucket
- No high-engagement positive or negative buckets were available to balance sentiment
- No ratings distribution provided to contextualize claims against overall user experience
- Claims labeled 'low confidence' are based on single-review observations only
- No real-world app testing was conducted
- Feature availability may vary by region, device, and app version
- Reviews date from 2019-2026; app policies and performance may have changed
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- App is smooth and works well for sending money transfers.
Theme 'Smooth app performance' identified in recent_review #1.
Evidence (1)
“There are no issues w/the app. It is very smooth & works well.”Rating: 3★ March 06, 2026 11 likes - Offers multiple delivery options including bank account, cash pickup, and digital wallets.
Theme 'Multiple delivery options' identified in app description.
Evidence (1)
“Delivery options for money transfers include bank account money transfer, cash pickup, and digital wallet”Rating: 5★ N/A - Real-time transfer updates with guaranteed delivery time.
Theme 'Real-time updates' identified in app description.
Evidence (1)
“With guaranteed delivery time and real-time money transfer updates, you’ll know the exact date and time your money will arrive”Rating: 5★ N/A
Cons
- Exchange rates are significantly worse than market rates or competitors.
Theme 'Poor exchange rates' identified in recent_review #1.
Evidence (2)
“The one thing i dont like about the service is the exchange rate to colombia. It is no where near the market price... I use western union... The exchange rate is much higher with them and lower fees.”Rating: 3★ March 06, 2026 11 likes“They will stop the transaction, if the rate amount in the market has changed during the 3 day period. They just want you to do the same transaction but with less money for your love ones.”Rating: 1★ January 18, 2023 140 likes - Hidden fees and misleading promotions about free transfers.
Theme 'Hidden fees' identified in recent_review #2.
Evidence (1)
“supposedly it was going to be free for me which was -1.99... after I did the transaction, the transaction fee was 12 dollars... Nowhere in the options said that the bank transfer was 12 dollars”Rating: 2★ April 26, 2025 220 likes - Aggressive security measures lock accounts without explanation, canceling transfers.
Theme 'Account suspension and transfer delays' identified in recent_review #3.
Evidence (2)
“they collect so much information, then suspend your account with no reason given, and you are locked out of their service... AND YOU DON'T KNOW WHY.”Rating: 1★ May 26, 2019 245 likes“I paid the fee, but the transfer doesn't go through right away and the status is "In Progress". So what is the point of paying $3.99 for express when it's not express?!”Rating: 1★ July 12, 2022 1,208 likes
Recent Reviews
John Cruz
3★There are no issues w/the app. It is very smooth & works well. If anyone is having issues are either lying or there phone is old or damaged OS. Reset your device. The one thing i dont like about the service is the exchange rate to colombia. It is no where near the market price or what is adverstised on monito. I feel the service is low balling the customers. I no longer use the service. I use western union or a money transfer agency. The exchange rate is much higher with them and lower fees.
Fernando
2★It was my first time using the app and supposedly it was going to be free for me which was -1.99 and the recipient was going to receive a better rate but, after I did the transaction, the transaction fee was 12 dollars and I ended up paying 10 dollars for the fee to transfer the money. Nowhere in the options said that the bank transfer was 12 dollars and the discount was not free or part of a partial discount!!! I found out once I saw the charge on my card. Save money by understanding the fees.
A Google user
1★Remitly, as described in many reviews below, is too aggressive and rather wrong-headed about its "security" approach. I agree that they do the right thing to verify sender and recipient info. But they collect so much information, then suspend your account with no reason given, and you are locked out of their service. If you started any transactions, they are cancelled, so the reason you wanted to use their service in the first place is no longer available, AND YOU DON'T KNOW WHY.
Marie L
1★I really liked remitly at first. It was easy to use and reasonable sending fee. The recipient received transfers within minutes in their bank account, but recently there has been problems and I'm needing to contact customer service. I paid the fee, but the transfer doesn't go through right away and the status is "In Progress". So what is the point of paying $3.99 for express when it's not express?! It's very inconvenient. I need to look for a new app to send money.
juan nicolas handyman
1★Am giving this app. A 1 star. They will send the money when you use a debit card. When you use a checking account , and wait the 3 days for your love ones to receive the money they will stop the transaction, if the rate amount in the market has changed during the 3 day period. They just want you to do the same transaction but with less money for your love ones. Sorry I can't trust an app with this system it's unfair.