Remitly: Send Money & Transfer

There are no issues w/the app. It is very smooth & works well. If anyone is having issues are either lying or there phone is old or damaged OS. Reset your device. The one thing i dont like about the service is the exchange rate to colombia. It is no where near the market price or what is adverstised on monito. I feel the service is low balling the customers. I no longer use the service. I use western union or a money transfer agency. The exchange rate is much higher with them and lower fees.

It was my first time using the app and supposedly it was going to be free for me which was -1.99 and the recipient was going to receive a better rate but, after I did the transaction, the transaction fee was 12 dollars and I ended up paying 10 dollars for the fee to transfer the money. Nowhere in the options said that the bank transfer was 12 dollars and the discount was not free or part of a partial discount!!! I found out once I saw the charge on my card. Save money by understanding the fees.

Remitly, as described in many reviews below, is too aggressive and rather wrong-headed about its "security" approach. I agree that they do the right thing to verify sender and recipient info. But they collect so much information, then suspend your account with no reason given, and you are locked out of their service. If you started any transactions, they are cancelled, so the reason you wanted to use their service in the first place is no longer available, AND YOU DON'T KNOW WHY.

I really liked remitly at first. It was easy to use and reasonable sending fee. The recipient received transfers within minutes in their bank account, but recently there has been problems and I'm needing to contact customer service. I paid the fee, but the transfer doesn't go through right away and the status is "In Progress". So what is the point of paying $3.99 for express when it's not express?! It's very inconvenient. I need to look for a new app to send money.

Am giving this app. A 1 star. They will send the money when you use a debit card. When you use a checking account , and wait the 3 days for your love ones to receive the money they will stop the transaction, if the rate amount in the market has changed during the 3 day period. They just want you to do the same transaction but with less money for your love ones. Sorry I can't trust an app with this system it's unfair.