By AppHub Editorial Team · Updated August 5, 2026
Carousell: Sell and Buy
Overview
Shopping
Carousell
Free
Jan 15, 2013
2.449.7
8.0
$0.99 - $439.99 per item
No
Apr 12, 2026
Features
Carousell is the leading community marketplace in Singapore, Hong Kong, Taiwan, Malaysia, the Philippines, and Indonesia. Millions of people use Carousell to declutter and sell to earn money, or find great deals and trusted services. From fashion and luxury to furniture, mobile phones, cars, toys and collectibles and home services, find them all on Carousell!
LIST IN 30 SECONDS AND SELL FASTER
Carousell is the leading community marketplace in Singapore, Hong Kong, Taiwan, Malaysia, the Philippines, and Indonesia. Millions of people use Carousell to declutter and sell to earn money, or find great deals and trusted services. From fashion and luxury to furniture, mobile phones, cars, toys and collectibles and home services, find them all on Carousell! LIST IN 30 SECONDS AND SELL FASTER
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Ratings breakdown
375,000 reviewsDeveloper contact
Name
CAROUSELL PTE. LTD.
Address
79 Ayer Rajah Crescent #03-01 LaunchPad @ One-North Singapore 139955
Website
https://carousell.comPhone
+65 8067 3032
Support
help@thecarousell.com
Privacy
View policyFrequently Asked Questions
Where is Carousell available? high
Carousell is a leading community marketplace in Singapore, Hong Kong, Taiwan, Malaysia, the Philippines, and Indonesia.
Source: app_metadata, app_description
Does Carousell cost money to use? high
Carousell is free to download and free to use. It offers in-app purchases ranging from $0.99 to $439.99 per item for features like CarouBiz or listing upgrades.
Source: app_metadata
Is Carousell safe for buying and selling? medium
Carousell offers features like user profiles with reviews, an in-app chat, and a 'Buy button' with escrow-protected Buyer Protection. However, a recent reviewer reported issues with the seller-reporting system not being acknowledged.
Source: app_description, user_reviews
Why are my search results showing the wrong location or items? medium
Recent user reviews indicate a known issue where search filters are ignored and results are restricted to a very small area (1 km), rather than the desired location. This has been reported as a frustrating experience for users looking for items like books or properties.
Source: user_reviews
How to Use
Carousell is a community marketplace app for buying and selling new or secondhand items, primarily in Southeast Asia and Taiwan. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Download the Carousell app from Google Play.
- Create an account or log in.
- To list an item, take a photo and let the AI fill in the title, description, and price to sell faster.
- To buy, explore millions of listings, compare prices and seller ratings, and chat with sellers directly within the app.
- For a secure transaction, use the 'Buy button' which offers escrow-protected Buyer Protection.
Key Features (from app listing)
Source: app_description
- AI-assisted listing generation
- Integrated delivery with Carousell Official Delivery or cash on delivery (COCA)
- CarouBiz seller tools for running a business
- Certified listings for pre-owned phones, bags, watches, and cars
This tip is responsive to a verified user complaint about search filters being broken. The reviewer stated they had 'tried everything,' implying user-side resets are a first step, even if not a guaranteed fix.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), June 04, 2025 to April 07, 2026
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment
- High-engagement negative reviews can overrepresent complaints
- Claims labeled 'low confidence' are based on single-review observations only
- No real-world app testing was conducted
- Feature availability may vary by region, device, and app version
- The analysis is based on a very small sample of 5 recent reviews, which may not reflect the full spectrum of user experiences.
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- Customer support is responsive and helpful for account recovery issues.
Theme 'Helpful support' identified in recent_review #1
Evidence (1)
“carousell support in getting back my correct account ... was great!”Rating: 5★ November 04, 2025 41 likes - AI-assisted listing makes it quick to post items for sale.
Theme 'Quick listing' identified in app description and recent_review #1
Evidence (1)
“Take a photo and our AI fills in the title, description and price.”Rating: 5★ November 04, 2025 41 likes - Large user base provides many buying and selling opportunities.
Theme 'Large marketplace' identified in app description and multiple reviews
Evidence (1)
“Millions of people use Carousell to declutter and sell to earn money”Rating: 5★ November 04, 2025 41 likes
Cons
- Search filters are ignored, showing irrelevant listings from other areas.
Theme 'Broken search' identified in recent_review #2 and #4
Evidence (2)
“I can't look at listings outside of my own state... it's just the listings 1 kilometers near me”Rating: 1★ June 04, 2025 46 likes“The search functions are horrible. You choose parameters and it ignores it most of the time.”Rating: 2★ March 29, 2026 - Sellers' listings become inactive without notification, hurting sales.
Theme 'Inactive listings' identified in recent_review #3
Evidence (1)
“it always ends up inactive... I noticed how come it's so quiet for so many months.”Rating: 3★ March 30, 2026 1 likes - Reporting system does not allow attaching evidence like screenshots.
Theme 'Poor reporting' identified in recent_review #5
Evidence (1)
“It's even frustrating when you can't attach pictures as evidence.”Rating: 1★ April 07, 2026
Recent Reviews
V
5★carousell support in getting back my correct account (had issues finding the right one after the 1 account limit due to changing phones+forgetting account name etc.) was great! was wondering if they have a feature request place but since i can't find one: might be good to add an "overseas until _" feature for sellers incase buyers pay when we're unable to send out items
niyaz
1★I'm not sure what happened, but I can't look at listings outside of my own state, so instead of "All of Malaysia", it's just the listings 1 kilometers near me ? This really disturbs my browsing experience as I like to buy books and collectibles. Please fix this because I've already tried everything from turning off my location to redownloading the app.
Cham Fengquan
3★I used to be able to use the function of selling, but since few years ago. I can't understand how to use it to sell as it always ends up inactive, before I noticed this, I had posted successfully for some time, before one day I noticed how come it's so quiet for so many months. I since stopped using the app as seller. only see for items as buyer or blessing. can't get app support to help too. frustrating, yet still trying to charge money at most of the features now.
Louie Aguinaldo
2★The search functions are horrible. You choose parameters and it ignores it most of the time. Example I select houses for rent in Pasig city and it shows me all sorts of properties from all over the country. I scroll for about a hundred condos before I find an actual house. Search Townhouse and it floods you with condos. The interface was so much better when it was olx.
Echa Nojes
1★1 problem with this app is if someone mispriced their listing, then changed it shortly after you called the seller out, when you reported the incident, carousell won't acknowledge the report. The seller was replying in condescending tone too. It's even frustrating when you can't attach pictures as evidence. Also, please allow us leave review even without making an offer to the seller so we can warn other buyers and vice versa