By AppHub Editorial Team · Updated August 5, 2026
UPS
Overview
Business
UPS
Free
Apr 2, 2010
10.27.1.19
9
No
Apr 1, 2026
Features
Connect with The UPS Store with Ease
Save time when shipping or dropping off packages at The UPS Store.
Access a personalized QR code that helps easily ship to contacts in your UPS address book, receive digital receipts, and track outbound packages.
It’s never been easier to ship and track your packages on-the-go. With the UPS app, you can get updates on your home screen, create shipping labels in a snap and track deliveries, wherever and whenever.
The app’s modern, clean and responsive user...
Connect with The UPS Store with EaseSave time when shipping or dropping off packages at The UPS Store. Access a personalized QR code that helps easily ship to contacts in your UPS address book, receive digital receipts, and track outbound packages. It’s never been easier to ship and track your packages on-the-go. With the UPS app, you can get updates on your home screen, create shipping labels in a snap and track deliveries, wherever and whenever. The app’s modern, clean and responsive user experience offers game-changing functionality and gives you peace of mind with an unrivaled view into your package’s status. International Shipping Made EasyLet us make international shipping easier for you with the UPS app. We’ve taken out unnecessary complications and offer clear guidance to help you ship quickly and avoid potential hold-ups. UPS is the only carrier that offers multiple types of proactive guidance so you can ship with confidence. Track your inbound and outbound international shipments on-the-go, bringing you and your customers peace of mind.
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Ratings breakdown
257,000 reviewsDeveloper contact
Name
UNITED PARCEL SERVICE, INC.
Address
340 Macarthur Blvd Mahwah, NJ 07430 United States
Website
https://www.ups.com/mobilePhone
+1 443-823-8967
Support
mobiledev@ups.com
Privacy
View policyFrequently Asked Questions
Does the UPS app support delivery notifications? medium
Based on recent user reviews, the app frequently fails to send delivery notifications. Two out of five recent reviewers reported either never receiving notifications for months or not being notified of a package being delivered. This is a common complaint.
Source: user_reviews
Will the UPS app keep a history of my packages? medium
Recent user reviews indicate that the UPS app may automatically remove tracking numbers from your history after a package is picked up or delivered. Two recent reviewers noted that packages disappear from the app without warning, although they remain visible when using the UPS website.
Source: user_reviews
Is the UPS app free to download? high
Yes, according to the app store metadata, the UPS app is free to download and does not contain any in-app purchases.
Source: app_metadata
How to Use
The UPS app enables users to ship packages, create labels, track deliveries, and manage drop-offs at UPS Stores using a personalized QR code, all from their Android device. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Step 1: Download and install the UPS app from the Google Play Store.
- Step 2: Log in to your UPS account (or create one). Be aware that some users report being logged out automatically.
- Step 3: To track a package, tap the 'Track' button and enter your tracking number. For persistent tracking, add the number to your 'My UPS' dashboard.
- Step 4: To ship a package, create a shipping label through the app and schedule a pickup or drop it off at a UPS Store using the app's QR code for quick processing.
Key Features (from app listing)
Source: app_description
- Track inbound and outbound packages with real-time status updates
- Create shipping labels and schedule pickups directly from your device
- Use a personalized QR code for quick drop-off and digital receipts at UPS Stores
- Receive proactive guidance for international shipping to avoid delays
This tip is directly responsive to the recurring user complaint about tracking numbers disappearing from the app (recent_reviews #3 and #4). It offers a workaround based on the observation that the website does not have this problem.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), From August 23, 2024 to February 16, 2026
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment
- Only recent review data was available; the sample of 5 is small and may not reflect overall user experience
- Claims labeled 'low confidence' are based on single-review observations only
- No real-world app testing was conducted
- Feature availability may vary by region, device, and app version
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- Provides tracking updates and delivery status for packages.
Theme 'Package tracking' identified in app description.
Evidence (1)
“track your inbound and outbound international shipments on-the-go”Rating: 5★ N/A - Allows creation of shipping labels and QR codes for easy drop-off at UPS Store.
Theme 'Shipping labels' identified in app description.
Evidence (1)
“Access a personalized QR code that helps easily ship to contacts... create shipping labels in a snap”Rating: 5★ N/A - Offers proactive guidance for international shipping to avoid delays.
Theme 'International shipping guidance' identified in app description.
Evidence (1)
“UPS is the only carrier that offers multiple types of proactive guidance so you can ship with confidence.”Rating: 5★ N/A
Cons
- Packages disappear from the app after being picked up or delivered.
Theme 'Packages disappearing' identified in recent_review #3, #4, and #2.
Evidence (3)
“Incoming packages show up in the app when not picked up yet... but disappear as soon as they're picked up and have a delivery date set.”Rating: 1★ August 06, 2025 149 likes“In the new version package deliveries disappear from the app unexpectedly without warning.”Rating: 3★ August 23, 2024 149 likes“I added a tracking number the other day, the next day it was gone.”Rating: 1★ November 07, 2025 283 likes - Notifications are unreliable, often not sent or sent after delivery attempts.
Theme 'Unreliable notifications' identified in recent_review #2, #5, and #1.
Evidence (3)
“I haven't received a notification from UPS in a long time, like longer than six months.”Rating: 1★ November 07, 2025 283 likes“The app told me I had a package... scheduled to be delivered today from 2pm-6pm... All of a sudden, when I come back home, around 12pm, I get notified saying I wasn't there to get my delivery”Rating: 2★ February 22, 2025 90 likes“App constantly logs me out, and when I log back in all my tracking numbers are gone”Rating: 1★ February 16, 2026 37 likes - App frequently logs out and loses all saved tracking numbers.
Theme 'Frequent logouts' identified in recent_review #1 and #2.
Evidence (2)
“App constantly logs me out, and when I log back in all my tracking numbers are gone, making the app basically useless.”Rating: 1★ February 16, 2026 37 likes“I added a tracking number the other day, the next day it was gone. I added again today but when I went back later to see if my package had moved, gone again!”Rating: 1★ November 07, 2025 283 likes
Recent Reviews
James Halligan
1★App constantly logs me out, and when I log back in all my tracking numbers are gone, making the app basically useless. I shouldn't need to reenter my tracking numbers every time I swap to a different app and back. ETA 2-16-26: Now the app just gets stuck on the loading screen. Let it sit for over 20 minutes and still stuck on the loading screen. Absolutely useless.
Bobbi S
1★I don't know what the developers are doing, but everything they change makes the app worse. Expect notifications, NOPE! Expect to open the app and see things coming to you, NOPE AGAIN! I haven't received a notification from UPS in a long time, like longer than six months. I added a tracking number the other day, the next day it was gone. I added again today but when I went back later to see if my package had moved, gone again! Essentially, the app is useless!
Nikki Simmons
1★Incoming packages show up in the app when not picked up yet (when a tracking number was created), but disappear as soon as they're picked up and have a delivery date set. They still show up on my account online, but they disappear from the app. Why?? Edited to add: looking at recent app reviews, this is an ongoing problem since the most recent app update. Also, I just got a push notification about one of my packages from the app, but the app itself says I have no packages!
Joanna Pelphrey (StarBurst)
3★Old version was better. The old version kept all the deliveries listed in the app giving me the ability to decide whether to keep or delete them. In the new version package deliveries disappear from the app unexpectedly without warning. I go to the app to get the delivery history on a package I received only to find out it's no longer listed in the app. Another quirk of this app is tracking numbers are randomly either automatically added to the app or not added at all. Frustrating.
Edward Wang
2★It's a nice app and all, but unfortunately useless when it comes to being notified for deliveries. The app told me I had a package (signature required) scheduled to be delivered today from 2pm-6pm. Checking multiple times before 2pm, I see that the delivery time remains unchanged. All of a sudden, when I come back home, around 12pm, I get notified saying I wasn't there to get my delivery... so why didn't the app at LEAST tell me that it was coming soon?