UPS

UPS

by UPS

4.5
Downloads: 10,000,000+ Reviews: 257,000 Content Rating: Everyone Country: US

Recent Reviews

James Halligan

1★

App constantly logs me out, and when I log back in all my tracking numbers are gone, making the app basically useless. I shouldn't need to reenter my tracking numbers every time I swap to a different app and back. ETA 2-16-26: Now the app just gets stuck on the loading screen. Let it sit for over 20 minutes and still stuck on the loading screen. Absolutely useless.

February 16, 2026 37 likes

Bobbi S

1★

I don't know what the developers are doing, but everything they change makes the app worse. Expect notifications, NOPE! Expect to open the app and see things coming to you, NOPE AGAIN! I haven't received a notification from UPS in a long time, like longer than six months. I added a tracking number the other day, the next day it was gone. I added again today but when I went back later to see if my package had moved, gone again! Essentially, the app is useless!

November 07, 2025 283 likes

Nikki Simmons

1★

Incoming packages show up in the app when not picked up yet (when a tracking number was created), but disappear as soon as they're picked up and have a delivery date set. They still show up on my account online, but they disappear from the app. Why?? Edited to add: looking at recent app reviews, this is an ongoing problem since the most recent app update. Also, I just got a push notification about one of my packages from the app, but the app itself says I have no packages!

August 06, 2025 149 likes

Joanna Pelphrey (StarBurst)

3★

Old version was better. The old version kept all the deliveries listed in the app giving me the ability to decide whether to keep or delete them. In the new version package deliveries disappear from the app unexpectedly without warning. I go to the app to get the delivery history on a package I received only to find out it's no longer listed in the app. Another quirk of this app is tracking numbers are randomly either automatically added to the app or not added at all. Frustrating.

August 23, 2024 149 likes

Edward Wang

2★

It's a nice app and all, but unfortunately useless when it comes to being notified for deliveries. The app told me I had a package (signature required) scheduled to be delivered today from 2pm-6pm. Checking multiple times before 2pm, I see that the delivery time remains unchanged. All of a sudden, when I come back home, around 12pm, I get notified saying I wasn't there to get my delivery... so why didn't the app at LEAST tell me that it was coming soon?

February 22, 2025 90 likes