Xfinity

3/13/26 update, the app is still awful. you'd think they have it fixed by now. You can't use the app to do anything, but look at your amt owed and talk to a bot. I'm so close to canceling my entire xfinity accounts (cable, landline, internet and cell phone) because I can't get into the app & you can never talk to a live person when you call.

The app is useless when there's an Internet issue. If you're connected to wi-fi when your gateway is down, the app won't connect at all. If you disconnect from wi-fi, the app runs, and tells you your internet is fine. It is absolute garbage for troubleshooting. Edit 01/09/23 Now it just constantly crashes. They made it even more useless. Edit 03/18/25 Yep, still useless and constantly lies about network quality and speeds.

The app is slow and buggy still, it's honestly atrocious that an internet company can't make a polished app. 3 years later: The app is a full scale advertisement for services you don't want, and never use. Enjoy paying for an unlimited plan because they don't offer less, unhappy about it because I don't really need to be paying this much for the very low amount of data I use. On the bright side they can only guarantee that the price remains locked in for 5 years. Optimum for no one... but them.

First, requiring an app when I already registered, ordered, and entered my bank account information in a browser is ridiculous. Second, when I downloaded and logged in to the app, it launched into my browser. Also, the troubleshooting function do not work. Also, I just updated the application, and now every time I launch it, the prompt says it needs to be updated.

The assist in this app doesn't assist with the questions you have. It forces you to pick from its list and never ends with me being able to ask or discuss my problem. by far, this is the worst system I've ever dealt with. When I go to the store, they just want to sell me extras. I'd switch, but I'm sure their all like this. I hate automation.