By AppHub Editorial Team · Updated August 3, 2026
Booksy for Customers
Overview
Beauty
Booksy International sp. z o.o.
Free
May 22, 2014
26.02.2601
8.0
No
Feb 27, 2026
Features
Booksy makes it easy to book your self-care appointments anytime, anywhere so that you can get on with your day. Browse our marketplace to find your favorite providers, compare pricing, read reviews, and make your next booking.
Discover: Not sure where to start? Use our search tool to find your favorite provider or service.
Book 24/7: Check for available appointments without having to pick up the phone. Simply find a time that works for you and get on the books.
Make Changes On-the-Fly: Cance...
Booksy makes it easy to book your self-care appointments anytime, anywhere so that you can get on with your day. Browse our marketplace to find your favorite providers, compare pricing, read reviews, and make your next booking. Discover: Not sure where to start? Use our search tool to find your favorite provider or service. Book 24/7: Check for available appointments without having to pick up the phone. Simply find a time that works for you and get on the books. Make Changes On-the-Fly: Cancel, reschedule, or rebook appointments easily
Download Booksy for Customers
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Official Links
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Ratings breakdown
907,000 reviewsDeveloper contact
Name
BOOKSY INTERNATIONAL SP Z O O
Address
67 Ul. Prosta 00-838 Warszawa Poland
Website
https://booksy.comPhone
+48 570 007 546
Support
info@booksy.com
Privacy
View policyFrequently Asked Questions
Is Booksy free to use for customers? high
Yes, Booksy for Customers is a free app. There are no upfront costs to download or use it, though providers may charge for their services.
Source: app_metadata, app_metadata: is_free = true
Can I book appointments without creating an account? low
The app description emphasizes you can browse providers and book 24/7, but multiple user reviews complain that the process strongly pushes you to download and use the app, and that you may be able to use a desktop site instead. There is no explicit statement that a guest booking option exists.
Source: app_metadata, user_reviews
Does Booksy handle payments between customers and providers? high
Yes, Booksy supports contactless payments directly through the app if the provider uses Mobile Payments, as stated in the app description.
Source: app_metadata, app_metadata: description
What should I do if a provider doesn't show up for an appointment booked through Booksy? low
The app description does not specify a process for no-shows. One user review states that Booksy does not allow leaving a review for a no-show appointment. For any issues, you can contact Booksy customer support at info.us@booksy.com.
Source: user_reviews, app_metadata, app_metadata: description
How to Use
Booksy is a free app for browsing self-care providers, comparing pricing and reviews, and booking appointments 24/7. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Download the Booksy for Customers app from Google Play.
- Open the app and use the search tool to find your preferred provider or service.
- Browse provider profiles to compare pricing and read reviews.
- Select a time that works for you and confirm the booking.
- Make changes or cancellations on the fly if needed, or use the contactless payment option if available.
Key Features (from app listing)
Source: app_description
- Discover: Search and browse providers and services in a marketplace.
- Book 24/7: Check and book appointments without calling.
- Easy Changes: Cancel, reschedule, or rebook within the app.
- Notifications: Get reminders so you never miss an appointment.
- Contactless Payments: Pay directly through the app if the provider supports it.
This tip is responsive to verified user complaints from the sample: a reviewer reported persistent notification spam even after changing settings, and another reported a tipped amount not being adjusted after checkout. Contact info is from the app description.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), November 5, 2020 to February 17, 2026
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment
- The sample is extremely small (5 reviews) and all are negative, which is opposite to the app's overall 4.9 rating
- Claims labeled 'low confidence' are based on single-review observations only
- No real-world app testing was conducted
- Feature availability may vary by region, device, and app version
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- App provides a large marketplace to easily find and book self-care providers 24/7.
Theme 'Convenient booking platform' identified in app description and high rating count.
Evidence (1)
“Booksy makes it easy to book your self-care appointments anytime, anywhere”Rating: 5★ N/A - App sends reminders so users never miss an appointment.
Feature 'Get Notified' mentioned in app description.
Evidence (1)
“We’ll send reminders so you never miss an appointment.”Rating: 5★ N/A - Contactless payment option available for providers who support it.
Feature 'Contactless Payments' mentioned in app description.
Evidence (1)
“Pay directly through Booksy if your provider uses Mobile Payments.”Rating: 5★ N/A
Cons
- App aggressively pushes users to download the mobile app instead of using the web version.
Theme 'Forced app download' identified in recent_review #1.
Evidence (1)
“I hate the way this pushes you to download yet another app... they make it incredibly hard to NOT use the app”Rating: 1★ February 17, 2026 5 likes - Customer service is unhelpful, often refusing refunds and directing users to their bank.
Theme 'Poor customer service' identified in recent_review #2 and #4.
Evidence (2)
“Booksy customer support has contacted me twice... each time their conclusion is "not our problem, contact your bank."”Rating: 1★ February 04, 2024 34 likes“I tried to call the stylist to rectify the issues but no response. Booksy practically have no customer service options.”Rating: 1★ October 07, 2025 60 likes - App allows providers to not show up for confirmed appointments without penalty.
Theme 'No-show providers' identified in recent_review #3.
Evidence (1)
“The barber didn't show up after confirming the appointment... Booksy won't let me leave reviews because it's a no show!”Rating: 1★ June 27, 2021 106 likes
Recent Reviews
Damian Burford
1★I hate the way this pushes you to download yet another app. I don't want an app. I want a haircut. they just want your precious precious data. they make it incredibly hard to NOT use the app, but it's an option. usually you can open in Web browser and view as a "Desktop Site" and to book without the app. but Booksy still pushes the app. instead I have to book from my laptop. annoying. annoying. annoying. do I find a new barber, or do I continue to jump through the loops to book with them?
Te'Kara Wilson
1★I will never do business with anyone that uses this app again. It has always felt jankey. I went to make an appointment and it asked if I wanted to leave a 25% tip. I adjusted my tip and hit the checkout button. Somehow the tip was still added. There's no edit tip feature available. So I tried to cancel and rebook but the money was already being withheld from my account. I tired to call the stylist to rectify the issues but no response. Booksy practically have no customer service options.
Itunu Paul Taiwo
1★My first experience using this app to book was a disaster!!! The barber didn't show up after confirming the appointment. I wasted time and fuel only to be told that barber does not open on Sundays. Booksy won't let me leave reviews because it's a no show! That's the most ridiculous thing! Google still the best out there for finding reliable vendors!!
Matt Reid
1★Terrible customer service. I was ripped off by a business on the app. I've so far spent several hours trying to get my money back. Booksy customer support has contacted me twice saying they will investigate, I sent them the info both times, and each time their conclusion is "not our problem, contact your bank." BEWARE OF THIS APP! AVOID IT! THEY DON'T CARE ABOUT USERS!
Amanda Galvez
1★Less than 1 star! I favorited one barber 3 years ago and now i can't stop getting text alerts for appointments. I have changed my notification settings and even blocked the phone number. They keep coming with different phone numbers. I tried to remove my phone number on the app but nope. I also unfavorited the barber. Still getting alerts. I haven't used this in 2 years. I'm tired of it!