By AppHub Editorial Team · Updated August 3, 2026
Southwest Airlines: Travel App
Overview
Travel & Local
Southwest Airlines
Free
Nov 29, 2010
13.6.0
8.0
No
Mar 23, 2026
Features
The Southwest® app lets you easily book flights, hotels, cars, cruises, or vacation packages. Check in, change, or cancel flights easily, and add extras like Priority Boarding through the “My Trips” tab. Rapid Rewards® Members can earn and redeem Rapid Rewards points1 for qualifying Southwest purchases, flights, hotel bookings, or vacations. Enjoy a seamless travel experience from booking a flight or vacation to planning last-minute trips.
Southwest app features: Book a flight and day of trave...
The Southwest® app lets you easily book flights, hotels, cars, cruises, or vacation packages. Check in, change, or cancel flights easily, and add extras like Priority Boarding through the “My Trips” tab. Rapid Rewards® Members can earn and redeem Rapid Rewards points1 for qualifying Southwest purchases, flights, hotel bookings, or vacations. Enjoy a seamless travel experience from booking a flight or vacation to planning last-minute trips. Southwest app features: Book a flight and day of travel
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Ratings breakdown
166,000 reviewsDeveloper contact
Name
Southwest Airlines Co.
Address
2702 Love Field Dr Dallas, TX 75235 United States
Website
https://www.southwest.com/Phone
+1 214-792-1947
Support
MobileAppSupport@wnco.com
Privacy
View policyFrequently Asked Questions
Can I see my boarding pass on the Southwest app? medium
Yes, the app allows you to access mobile boarding passes for all passengers on your trip 24 hours in advance. However, some recent reviews report difficulty accessing boarding passes due to broken popups or cumbersome re-check-in processes. This feature is generally available based on the app description, but user experience may vary.
Source: app_metadata, user_reviews
Can I change or cancel a flight using the Southwest app? medium
Yes, the app description states you can change or cancel flights easily via the 'My Trips' tab. However, one recent review reports that the app crashes every time they try to modify a flight, forcing them to call customer service. This suggests the feature may be unreliable for some users on certain devices.
Source: app_metadata, user_reviews
Does the Southwest app have ads? medium
Based on the app metadata, it is marked as not containing ads. However, one recent user review reports seeing pop-up ads for Southwest's own services (like booking more flights) while using the app. These appear to be in-app promotional messages for Southwest products, not third-party ads.
Source: app_metadata, user_reviews
Is the Southwest app free? high
Yes, the app is free to download and use. There are no listed in-app purchases. The app description mentions earning and redeeming Rapid Rewards points, but the app itself has no listed cost.
Source: app_metadata
How to Use
The Southwest Airlines app allows users to book and manage flights, hotels, cars, cruises, and vacation packages, check in for flights, access mobile boarding passes, earn and redeem Rapid Rewards points, and access inflight entertainment. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Download and install the Southwest Airlines app from the Google Play Store.
- Sign in or create a Rapid Rewards account to access booking and trip management features.
- Use the 'Book' tab to search for flights, hotels, cars, or vacation packages.
- Navigate to the 'My Trips' tab to view your upcoming reservations, check in, access boarding passes, and modify or cancel bookings.
Key Features (from app listing)
Source: app_description
- Book and manage flights, hotels, cars, cruises, and vacation packages
- Mobile boarding passes accessible 24 hours in advance for all passengers on a trip
- Save boarding passes to Google Wallet for convenience
- Check in, change, or cancel flights easily from the 'My Trips' tab
- Earn and redeem Rapid Rewards points for qualifying purchases
- In-app access to inflight entertainment portal with free live TV and on-demand content on WiFi-enabled aircraft
- Compare and book vacation packages in 30+ popular destinations
Derived from a user review describing a broken hazardous materials warning popup on Galaxy S25 preventing boarding pass access. The tip suggests a standard troubleshooting step (clearing cache/reinstall) as a potential workaround, as no official fix is mentioned in the metadata or other reviews.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (5 per app), June 5, 2025 to April 3, 2026
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment
- Only recent reviews (5 total) were available; this sample is small and may not represent overall user sentiment
- No high-engagement positive or negative, mixed, or ratings distribution data were available for analysis
- Claims labeled 'low confidence' are based on single-review observations only
- No real-world app testing was conducted
- Feature availability may vary by region, device, and app version
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- The app works properly for tracking flights and accessing boarding passes.
Theme 'Functional for basic tasks' identified in recent_review #1
Evidence (1)
“App works properly, great to have when flying. Can track your flight and see your boarding pass.”Rating: 4★ December 30, 2025 82 likes - The app is recommended for Southwest flyers.
Theme 'Recommended for Southwest flyers' identified in recent_review #1
Evidence (1)
“If you're flying Southwest, download the app. Would recommend.”Rating: 4★ December 30, 2025 82 likes - The app has a high overall rating with many 5-star reviews.
Theme 'High overall satisfaction' identified in ratings distribution
Evidence (1)
“124577 users gave 5 stars out of 160894 total ratings.”Rating: 5★ N/A
Cons
- The app crashes frequently when modifying flights, forcing users to call support.
Theme 'App crashes during modifications' identified in recent_review #4
Evidence (1)
“EVERY time I try modifying a flight the app crashes and I have to call in to make the change, adding 30 mins.”Rating: 1★ March 29, 2026 1 likes - Accessing the boarding pass is cumbersome and plagued by pop-up ads.
Theme 'Cumbersome boarding pass access' identified in recent_review #2
Evidence (1)
“I am trying to just see my boarding pass when I am getting on a plane, should be simple right? Yet somehow this simple task is requiring me to recheck in each time”Rating: 1★ June 05, 2025 200 likes - The app has a bug where the 'Hazardous Materials Warning' screen cannot be bypassed on some devices.
Theme 'UI bug blocking boarding pass' identified in recent_review #5
Evidence (1)
“When I try to open my boarding pass, the "Hazardous Materials Warning" page pops up... there are so many 'hazards' listed I can no longer see the "accept' button, nor can i minimize it or scroll down”Rating: 1★ March 30, 2026
Recent Reviews
Ang
4★App works properly, great to have when flying. Can track your flight and see your boarding pass. If you're flying Southwest, download the app. Would recommend. The only reason I deducted a star is that they canceled my flight and I never got an email telling me. If I hadn't been flying with 17 other individuals, I wouldn't have known to check my app or website. It just disappeared from my account like it was never there. The only way I knew, was by entering my confirmation #.
Alex Klick
1★terrible app. I am trying to just see my boarding pass when I am getting on a plane, should be simple right? Yet somehow this simple task is requiring me to recheck in each time, and just overall cumbersome to use. Then on top of that, I get pop up ads to buy more of your terrible flight service? I already paid you and you still gotta do that just to inconvenience people who already paid you? Never again.
Josiah Wong
1★I get it, with changing times there are changing functions. Even so, there are multiple times I have had issues. First is comparing points to dollars, it requires you to do the entire search. Second, when selecting seats, there will not be an indication whether or not there will be a cost. Third, even when a flight arrives, it may not display a delay even while it is reflected in the terminal. The customer support information is also a time sink.
Douglas Liebig
1★Sorry, but the app is garbage.. EVERY time I try modifying a flight the app crashes and I have to call in to make the change, adding 30 mins. The last time, the dumb app quoted a price, and apparently in the ONE minute it took to select the seat on the next leg of the flight THE PRICE CHANGED FOR THE SEAT ON THR FIRST LEG!!! So when trying to pay i got an error about the PRICE HAS CHANGED. You shouldn't be able to do that once you quote a price and it's selected. Why even have the app....
Ronald Gendron
1★This app was great until recently. I use Galaxy S25 w/ latest OS. When I try to open my boarding pass, the "Hazardous Materials Warning" page pops up, as it always has. Normally, I would simply hit "accept," and would then access my boarding pass. Now, when the hazardous warning pops up, there are so many 'hazards' listed I can no longer see the "accept' button, nor can i minimize it or scroll down - can't get past the screen!! Can't access boarding pass!! PLEASE FIX THIS!!!!