By AppHub Editorial Team · Updated August 3, 2026

Vrbo Vacation Rentals

4.8 ★

Downloads: 10,000,000+ Reviews: 315,000 Content Rating: Everyone

Overview

Features

Why get shortchanged when you can get rewarded? One Key is a rewards program you won't find on any other vacation rentals platform. Earn and use rewards on eligible vacation homes, flights, hotels, car rentals, and more across our family of br...

When other vacation rentals feel like a lot of work, try one that feels like a vacation. Whether you’re looking for a beach bungalow, an A-frame in the mountains, or a place in town, Vrbo is a more relaxing vacation home option, from booking to checkout. Why get shortchanged when you can get rewarded? One Key is a rewards program you won't find on any other vacation rentals platform. Earn and use rewards on eligible vacation homes, flights, hotels, car rentals, and more across our family of brands.

●SEARCH for private places to stay in 190+ countries

●PLAN and collaborate with your people using Trip Planner and group chat

●USE FLEXIBLE DATE SEARCH to help you compare booking options & prices across multiple dates

●GET LONG STAY DISCOUNTS on select vacation rentals

●BOOK securely from your phone or tablet

●GET 24/7 SUPPORT from a real person for any issues that come up

●TRAVEL anywhere and share trip details with your group SEARCH

●Browse private vacation rentals complete with pools, backyards, and more.

●Find unique homes not listed on other platforms.

●Filter by preference: price, location, amenities, and more.

●See rental photos and reviews at a glance.

●Have questions about a property? Get quick answers from our virtual assistant. PLAN

●Tap the heart icon to save and compare your favorite rentals easily.

●Invite friends and family to join your Trip Planner.

●Leave comments and vote for your favorite places.

●Keep your trip conversations in one place and chat with your group in real time from anywhere. FLEXIBLE DATE SEARCH

●Easily compare prices & booking options across multiple dates.

●Search for properties within days, weeks, or a range of months. LONG STAY DISCOUNTS

●earn discounts on longer stays at participating properties.

●Choose from a wide range of vacation rentals & save 10% on select properties with extended bookings. BOOK

●Have questions about your booking? Message the host to ask about the property.

●Book and pay securely in the Vrbo app with your credit card. 24/7 SUPPORT

●Any issues? Contact our 24/7 customer service team.

●Connect with a live person any time before, during, and after your trip.

●Reach a real person in about a minute, by phone or chat (US only). TRAVEL

●Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information, even when offline.

●Share important trip details with your people by inviting them to your trip.

●Access your conversations and message homeowners from your device anytime. This app uses tracking technology. As disclosed in our Privacy Statement, we and our partners may collect personal information and other data. By using our app, you accept our Privacy Statement and Terms of Service. Note: Unless otherwise noted, currency is displayed as USD in the property listings. Please visit www. vrbo. com/mobile for more information about the Vrbo app.

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Ratings breakdown

315,000 reviews

5★

86%

4★

11%

3★

2★

1★

Developer contact

Name

Expedia Group, Inc.

Address

1111 Expedia Group Way W Seattle, WA 98119 United States

Website

https://www.vrbo.com

Phone

+1 206-481-0560

Support

mobile@homeaway.com

Privacy

View policy

Frequently Asked Questions

Is Vrbo free to download and use?

high

Yes, the Vrbo app is free to download and use. There are no in-app purchases listed. You only pay for the vacation rental you book.

Source: app_metadata

Does Vrbo have good customer service?

medium

Based on recent reviews, customer service can be excellent for resolving booking issues and covering extra costs. However, some users report technical problems that require support.

Source: user_reviews

What kind of properties can I find on Vrbo?

high

Vrbo lists private vacation rentals like beach bungalows, mountain cabins, and townhomes in over 190 countries. Many include amenities such as pools and backyards.

Source: app_metadata

Does the Vrbo app have technical issues?

high

Several recent reviews report app errors such as 'Something went wrong' messages, account merging difficulties, and message threading bugs. These appear to be a common issue as of early 2026.

Source: user_reviews

How to Use

Use the Vrbo app to search, book, and manage private vacation rentals worldwide with features like trip planning, group chat, and 24/7 support. (app_description)

Getting Started

Source: app_description_and_user_feedback_noted

Download the app from Google Play and create an account.
Use the search bar to browse vacation rentals by destination, dates, and number of guests.
Apply filters like price, location, amenities (e.g., pool, waterfront) to narrow results.
Save favorite properties by tapping the heart icon for quick comparison.
Book your chosen rental securely using a credit card within the app.

Key Features (from app listing)

Source: app_description

Search and browse private vacation rentals in 190+ countries.
Flexible date search to compare prices across multiple dates.
Trip Planner with group chat to collaborate with travel companions.
Long stay discounts of up to 10% on select properties.
24/7 customer support via phone or chat (US only).
Offline access to booking details, check-in instructions, and WiFi passwords.

Pro Tip: To avoid account merging issues, make sure you are logged in before booking. If you accidentally create a secondary account, contact Vrbo support directly to merge them rather than switching accounts in the app.

This tip addresses a verified user complaint from recent_reviews #5, which describes being stuck with two accounts and app-breaking errors when switching between them.

How this content was created

Content type: pattern_analysis_of_user_reviews_and_metadata

AI generated: Yes

Data sources:

Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), April 2024 to April 2026
Google Play ratings distribution
App Store listing metadata

Limitations:

Review samples are not statistically representative of all user sentiment
High-engagement negative reviews can overrepresent complaints
Claims labeled 'low confidence' are based on single-review observations only
No real-world app testing was conducted
Feature availability may vary by region, device, and app version

Pros & Cons

Based on analysis of Google Play user reviews

Pros

Beautiful selection of vacation rentals in diverse locations with easy check-in.

Theme 'Good selection' identified in recent_review #2.

Evidence (1)

“Beautiful selections in a variety of places. Easy check in and delivery of instructions for key or entry to the home.”
Rating: 3★ March 12, 2026 4 likes
Customer service can be exceptional, helping with cancellations and covering cost differences.

Theme 'Great support' identified in recent_review #3.

Evidence (1)

“There was a situation where my booking was cancelled for a reason out of my control. customer service was incredible!!!”
Rating: 5★ April 09, 2026 1 likes
Rewards program (One Key) available across multiple travel brands.

Theme 'Rewards' identified in app description.

Evidence (1)

“One Key is a rewards program you won't find on any other vacation rentals platform.”
Rating: 5★ N/A

Cons

App has persistent technical errors like 'Something went wrong' that break navigation.

Theme 'App errors' identified in recent_review #4 and #5.

Evidence (2)

“I pressed on 'inbox' and it showed the title of the reservation... I then pressed 'details' and got the 'Sorry, something went wrong on our end.'”
Rating: 1★ January 26, 2025 101 likes

“Everything I try to do now just gives error messages. And to make things worse, trying to open vrbo in a browser automatically switches to the broken app.”
Rating: 1★ April 08, 2024 125 likes
Messaging system incorrectly groups conversations under wrong reservations, confusing hosts.

Theme 'Messaging bugs' identified in recent_review #1.

Evidence (1)

“If you have multiple reservations for the same rental, messages from the app are put under the first reservation. This caused the host to think I was messaging them about a reservation 2 weeks from now”
Rating: 1★ April 06, 2026
Properties are very expensive, especially recently, making them unaffordable for many.

Theme 'High prices' identified in recent_review #2.

Evidence (1)

“The only downfall is none are reasonably priced. Very expensive especially since the last year or so. Haven't been able to use them since!”
Rating: 3★ March 12, 2026 4 likes

Recent Reviews

Scott North

1★

If you have multiple reservations for the same rental, messages from the app are put under the first reservation. This caused the host to think I was messaging them about a reservation 2 weeks from now (which had been cancelled). The host would not give me arrival instructions because the reservation was cancelled. You can force open with a web browser to send messages under the correct thread, but the host still insists that I have a cancelled reservation. Don't download the app!

April 06, 2026

Dianna Mai

3★

Beautiful selections in a variety of places. Easy check in and delivery of instructions for key or entry to the home. Directions have always went very well! Homes have almost always been neat and clean. Couple of bad experiences but they sometimes will give a little discount or small compensations if bad. The only downfall is none are reasonably priced. Very expensive especially since the last year or so. Haven't been able to use them since!

March 12, 2026 4 likes

Brenda Kinchen

5★

There was a situation where my booking was cancelled for a reason out of my control. customer service was incredible!!! They assisted me in a similar booking nearby and I did not have to pay for the higher cost! A lot of details were involved, but their customer service was amazing!

April 09, 2026 1 likes

Greg Becker

1★

They don't allow zero stars. The most common information you find here is "Something went wrong on our end. Try again." Developer: Super frustrating for sure. In the app, I pressed on "inbox" and it showed the title of the reservation I had made. I then pressed "details" and got the "Sorry, something went wrong on our end." with a blue bar that says, "try again." Pressing try again gave the same response. Hitting the back arrow gives the same response. I have a Samsung S23 Ultra on Verizon.

January 26, 2025 101 likes

Chris

1★

Lots of errors. I accidentally booked a trip without logging in, under a different email than my account. Now I'm stuck with 2 accounts, no way to combine them, and switching back and forth completely breaks the app. Everything I try to do now just gives error messages. And to make things worse, trying to open vrbo in a browser automatically switches to the broken app. Now the only way to access either account from my phone is to delete the app so I can access it in the browser

April 08, 2024 125 likes

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