By AppHub Editorial Team · Updated August 3, 2026
Microsoft 365 Copilot
Overview
Productivity
Microsoft Corporation
Free
Feb 16, 2020
$0.49 - $129.99 per item
No
In-App Purchases
Feb 27, 2026
Features
The Microsoft 365 Copilot app is your AI-first productivity app for work and home. It provides one place for you to chat with your AI assistant1, create and edit content, scan documents, manage projects, and quickly find files on the go
With the Microsoft 365 Copilot app, you can[1]:
The Microsoft 365 Copilot app is your AI-first productivity app for work and home. It provides one place for you to chat with your AI assistant1, create and edit content, scan documents, manage projects, and quickly find files on the go
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Ratings breakdown
8,760,000 reviewsData Safety
- This app may share these data types with third parties Location and Device or other IDs
- This app may collect these data types Location, Personal info and 7 others
- Data isn’t encrypted
- You can request that data be deleted
Permissions
- find accounts on the device
- add or remove accounts
- find accounts on the device
- read your contacts
- precise location (GPS and network-based)
- read phone status and identity
- read the contents of your USB storage
- modify or delete the contents of your USB storage
- read the contents of your USB storage
- modify or delete the contents of your USB storage
- take pictures and videos
- record audio
- view Wi-Fi connections
- read phone status and identity
- view network connections
- create accounts and set passwords
- pair with Bluetooth devices
- access Bluetooth settings
Developer contact
Name
Microsoft Corporation
Address
1 Microsoft Way Redmond, WA 98052 United States
Website
https://www.microsoft365.com/Phone
+1 800-642-7676
Support
m365appfeedback@microsoft.com
Privacy
View policyFrequently Asked Questions
Is Microsoft 365 Copilot free to download? high
Yes. The app metadata lists Microsoft 365 Copilot as free, with in-app purchases $0.49 - $129.99 per item
Source: app_metadata
What do sampled users complain about in Microsoft 365 Copilot? low
Microsoft 365 Copilot has sampled reports of bugs, crashes, freezing, or performance problems affecting usability. Only 1 sampled review supports this theme, so confidence is low. For example, one reviewer says: "syncing times are atrocious. I try to load up a doc, and im stuck watching a loading circle until my screen goes dark. a"
Source: user_reviews
Is Microsoft 365 Copilot worth downloading in 2026? medium
Based on 5 sampled reviews spanning February 01, 2025 to February 17, 2026, Microsoft 365 Copilot has a 4.6/5 overall rating from 8.8M total reviews. Sampled reviews show 0 praised themes and 3 complaint themes. As with any app, experiences vary by device and use case.
Source: user_reviews, app_metadata, ratings_data
How to Use
The Microsoft 365 Copilot app is your AI-first productivity app for work and home. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Install Microsoft 365 Copilot from the Google Play Store or Apple App Store.
- Open the app and begin with the free experience to explore its core functionality.
- Review the main features described in the app listing to understand what this app offers.
- Be aware of sampled user-reported issues: the app has sampled reports of bugs, crashes, freezing, or performance problems affecting usability..
Key Features (from app listing)
Source: app_description
- Interact with voice – Talk to Copilot to help you prepare for your day, get answers, and brainstorm ideas hands-free.
- Create polished content – Create and edit images, posters, banners, videos, surveys and more with easy-to-use templates.
- Scan files – Scan documents, photos, notes and more with your mobile app.
- Productivity app experience
- Free download
- From Microsoft Corporation
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), February 01, 2025 to February 17, 2026
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment
- High-engagement negative reviews can overrepresent complaints
- Claims labeled 'low confidence' are based on single-review observations only
- No real-world app testing was conducted
- Feature availability may vary by region, device, and app version
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- AI assistant can summarize documents, draft emails, and analyze spreadsheets using natural language.
Theme 'AI productivity features' identified in app description
Evidence (1)
“Ask Copilot to summarize a document saved to the cloud (OneDrive or SharePoint) or on your phone, draft an email, or analyze a spreadsheet using natural language.”Rating: 5★ N/A - Voice interaction allows hands-free task management and brainstorming.
Theme 'Voice interaction' identified in app description
Evidence (1)
“Talk to Copilot to help you prepare for your day, get answers, and brainstorm ideas hands-free.”Rating: 5★ N/A - Built-in AI agents like Researcher and Analyst provide expert insights and research reports.
Theme 'AI agents' identified in app description
Evidence (1)
“Use built-in AI agents like Researcher and Analyst to generate research reports and analyze complex datasets.”Rating: 5★ N/A
Cons
- Forced Copilot chat as default screen makes file access cumbersome and frustrating.
Theme 'Forced Copilot chat' identified in recent_review #2, #4
Evidence (2)
“I absolutely despise how it automatically opens to the copilot chat every time. I'm using this app so that I can access my files on my phone, not to talk to some robot.”Rating: 1★ August 20, 2025 4,348 likes“Now I have to click click click to get to the documents I want, which used to be accessible every time I opened the app.”Rating: 1★ September 14, 2025 3,944 likes - Extremely slow loading and syncing times, often taking over 15 minutes to open files.
Theme 'Slow performance' identified in recent_review #1, #2
Evidence (2)
“I try to load up a doc, and im stuck watching a loading circle until my screen goes dark. and its NOT my signal.”Rating: 2★ February 17, 2026 210 likes“it takes at least 15 minutes of syncing time to open anything. I don't know why I bother.”Rating: 1★ August 20, 2025 4,348 likes - Clipboard functionality is disabled, removing a basic and necessary feature.
Theme 'Disabled clipboard' identified in recent_review #1
Evidence (1)
“WHY IS THE CLIPBOARD DISABLED?! The ONE necessary feature disabled? you had one job.”Rating: 2★ February 17, 2026 210 likes
Recent Reviews
Lunadea Nox-Arcana
2★WHY IS THE CLIPBOARD DISABLED?! The ONE necessary feature disabled? you had one job. Also, the loading and syncing times are atrocious. I try to load up a doc, and im stuck watching a loading circle until my screen goes dark. and its NOT my signal. I've tried it on both on and off wifi with the same result. at times I just give up because it takes too long and switch to Google or wait until I get home to use a computer. defeats the purpose of this app
Ellie Hoyt
1★I absolutely despise how it automatically opens to the copilot chat every time. I'm using this app so that I can access my files on my phone, not to talk to some robot. Completely inaccessible and frustrating to use—and once I finally do figure out how to get to files, which is under "search" for some reason, it takes at least 15 minutes of syncing time to open anything. I don't know why I bother.
Samantha Litton
3★I use it to sync my work between my laptop, phone, and tablet. It is amazing when it works. However, I have begun having issues over the last year with the app on my phone and tablet not syncing updated work. No matter how many times you force a sync, it will not pull in any docs. (And yes, I did check for updates each time, and there were none) The only solution I've found thus far is to completely remove the app and re-download it. After that, there are no more issues.
Stephan Smith
1★The app was usable, functional, and effective. Then they "updated" it and the appearance changed. Now I have to click click click to get to the documents I want, which used to be accessible every time I opened the app. Sorry but not everyone wants to chat with AI, search for what should be right there, or create a project. Miserable fail.
Patricia Baxter
1★Pain in the rear end. Try to sign in, and I get "Trying to sign you in from another app. Please try again later." I DON'T WANT to stay signed in. This inability to sign in easily frequently makes me use another app. I don't want every single document I view to be put in the cloud. But I also don't want to this major hassle every single time I do try to use it.